Front Desk Representative

Welcome to the Hyatt Group We are seeking a highly skilled Guest Services Agent to join our team.

This is an exciting opportunity to work in a fast-paced environment where you will be responsible for handling all aspects of guest services, including reservations, check-ins, and any issues that may arise during their stay.

1. Booking and Check-in/Check-out Procedures: Ensure smooth and efficient processing of guest arrivals and departures, including room assignments and key card distribution.
2. Problem Solving: Respond promptly and professionally to guest inquiries and resolve any issues that may arise during their stay.
3. Collaboration: Work closely with other departments to provide excellent service and ensure seamless service delivery.
4. Accuracy and Attention to Detail: Maintain accurate records of guest information, reservation details, and payment data.

• Minimum 2 years hotel operations experience.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.