Chief Digital Transformation Officer

Principal duties and responsibilities of this role include:

Strategic Leadership

• Contribute to the digital transformation strategy by ensuring IT infrastructure is ready, scalable, and aligned with institutional objectives.
• Develop and implement the IT infrastructure operational plan in line with MEC's mission, vision, and institutional KPIs.
• Ensure compliance with institutional IT policies, cybersecurity frameworks, and international standards (e.g. ISO 27001, ITIL).
• Provide leadership and mentoring to infrastructure staff, ensuring effective performance, growth, and accountability.

Infrastructure Operations

• Manage the design, deployment, monitoring, and optimization of campus-wide IT infrastructure (servers, SAN, networks, firewalls, and data centers).
• Ensure robust disaster recovery and business continuity planning, including backups, failover systems, and incident response readiness.
• Oversee network services, including LAN, WAN, Wi-Fi, VPN, and VDI labs, ensuring efficiency, performance, and security.
• Lead systems administration for Active Directory, group policies, server applications, and enterprise services.
• Ensure optimal utilization and lifecycle management of IT equipment, licenses, and infrastructure assets.
• Provide second-level support for escalated infrastructure-related issues (network outages, performance bottlenecks, critical incidents).
• Manage vendor relationships for infrastructure procurement, contracts, and service-level agreements.

Cybersecurity Risk Management

• Govern and monitor the implementation of cybersecurity policies and compliance with regulatory requirements.
• Lead firewall strategy, configuration, and monitoring, ensuring secure access and protection across institutional systems.
• Proactively identify, assess, and mitigate risks to institutional data and IT operations.
• Implement and oversee infrastructure monitoring solutions (NDR, SIEM, SD-WAN) for proactive threat detection and service continuity.

Innovation Sustainability Continuous Improvement

• Evaluate and recommend emerging infrastructure technologies to enhance institutional efficiency and scalability.
• Manage hybrid IT environments (on-premises, Azure/AWS cloud, SaaS solutions) with secure integration.
• Implement smart campus technologies and infrastructure automation where feasible.
• Promote sustainable IT practices, including energy-efficient data centers, lifecycle management, and green computing.
• Prepare reports, dashboards, and analytics on infrastructure performance and risk for leadership review.

General Administrative Responsibilities

• Maintain accurate inventory and documentation of IT infrastructure assets and services.
• Ensure effective coordination with the Digital Solutions Office to align infrastructure with enterprise systems and digital applications.
• Perform any other duties assigned within the scope of the job role in the interest of the college.

Qualifications

• A Master's degree in Information Technology/Computer Engineering/Network Management or related field with a minimum of 3 years' leadership experience.

Alternatively, a Bachelor's degree with at least 6 years of experience in IT infrastructure management in higher education or industry would be considered suitable.

This candidate should possess proven experience in managing complex IT infrastructure, networks, and cybersecurity frameworks.

The ideal candidate will have strong technical skills, including Network and Systems Administration (LAN/WAN/Server/Cloud/VDI), Firewall Management & Cybersecurity Compliance, Disaster Recovery & Business Continuity Planning, Infrastructure Monitoring (NDR, SIEM, SD-WAN), Hybrid Cloud & Data Center Management, and IT Service Management (aligned with ITIL/ISO frameworks).

They should also have behavioural skills such as leadership and team management, analytical and problem-solving skills, interpersonal and communication skills, organisational and planning skills, adaptability, resilience, and innovation mindset.

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