Guest Service Experience Lead

1 week ago

Nizwá, Ad Dakhiliyah, Oman beBeeGuestService Full time

Job Opportunity: Guest Service Centre Agent

Key Responsibilities:

  • Maintain effective daily guest service operations and enhance guest experience as a key contact point in the resort.
  • Represent the resort and country to guests worldwide, treating everyone with respect and working together to deliver high-quality service.

Key Duties Include:

  1. Understanding the guest services center as the primary contact for guests.
  2. Ensuring proper handling of calls, messages, and requests according to SOPs, using standard phraseology.
  3. Taking villa dining orders, handling seaplane and domestic bookings.
  4. Punctuality and adherence to duty roster.
  5. Maintaining cleanliness and order in work areas and the guest service center.
  6. Staying updated on VIP, RSVP, and repeat guest lists.
  7. Performing guest services duties when necessary.
  8. Managing emergency communications and maintaining order in the guest service area.
  9. Knowing resort characteristics, department head contacts, and equipment locations.
  10. Verifying traffic sheets for telephone/fax before sending to accounting.
  11. Transmitting invoices promptly to cashiers or front desk.
  12. Having comprehensive knowledge of resort services, including villa types, rates, F&B outlets, promotions, spa, and other properties, including competitors.
  13. Maintaining menus and information for quick guest reference.
  14. Ensuring guest requests are properly channeled and followed up.
  15. Conducting courtesy calls to in-house guests.
  16. Routing incoming calls efficiently.
  17. Completing shift duties as per checklist and assisting in other front office areas.
  18. Being proactive and suggesting guest experience improvements.
  19. Adhering to company policies on refunds and cancellations and communicating these to guests.
  20. Handling F&B orders efficiently and upselling where possible.
  21. Facilitating maintenance requests and communicating with other departments via FCS.
  22. Reporting top 10 issues monthly to GM secretary for resolution.
  23. Maintaining good relationships with all hotel departments.
  24. Participating in scheduled training programs.
  25. Possessing a positive attitude, multitasking, and problem-solving skills to deliver outstanding service.
  26. Processing correspondence timely and correctly.
  27. Arranging and circulating guest transfer schedules daily.
  28. Keeping accurate incident records and briefing superiors.

Requirements:

  • College diploma in hospitality or related field.
  • Experience as a Guest Service Centre Supervisor or in Front Office.
  • Excellent oral communication skills.
  • Experience with Front Office systems.
  • Fluent in English, both written and spoken.

  • Guest Services Coordinator

    1 week ago

    Nizwá, Ad Dakhiliyah, Oman beBee Careers Full time

    Job OverviewWe are seeking a highly skilled Guest Service Centre Agent to join our team. As a key point of contact for guest interaction, you will be responsible for maintaining the effectiveness of day-to-day guest service operations and enhancing the overall guest experience.

  • Guest Service Centre Agent

    3 weeks ago

    Nizwá, Ad Dakhiliyah, Oman Anantara Hotels & Resorts Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara offers journeys...

  • Luxury Hotel Concierge

    1 day ago

    Nizwá, Ad Dakhiliyah, Oman beBee Careers Full time

    Job Description:">We are seeking a Concierge to provide exceptional guest service and ensure a smooth and enjoyable stay for all guests at our luxury hotel in Nizwa. The ideal candidate will be an Indian national with excellent communication skills, attention to detail, and a passion for hospitality.">Responsibilities:">">Greet guests upon arrival and assist...

  • Luxury Hotel Engineer Leader Wanted

    1 day ago

    Nizwá, Ad Dakhiliyah, Oman beBeeEngineering Full time

    Engineering Excellence WantedLead a team of engineers in ensuring efficient hotel operations, delivering exceptional guest experiences and upholding our commitment to luxury hospitality.About UsWe are a leading global luxury hospitality brand with a rich history of connecting guests to genuine places people and stories through personal experiences and...

  • International Restaurant Host/Hostess

    3 days ago

    Nizwá, Ad Dakhiliyah, Oman beBeeAmbassador Full time $1,400 - $2,000

    Customer Service Ambassador">We are seeking a highly motivated and customer-oriented professional to join our team at an international restaurant in Nizwa. As a Customer Service Ambassador, you will be responsible for providing exceptional service to our guests. Your main duties will include taking orders, serving food and drinks, and ensuring that the...

  • Relaxation Specialist

    5 days ago

    Nizwá, Ad Dakhiliyah, Oman beBeeMassage Full time 1,800 - 2,345

    About the Job">Our team is looking for a dedicated individual to provide relaxation and indulgence to our guests.The ideal candidate will have experience in delivering quality massage therapies and body treatments, monitoring stock levels, promoting products to clients, and maintaining cleanliness and organization of all areas.This role requires someone who...

  • Demi Chef

    3 weeks ago

    Nizwá, Ad Dakhiliyah, Oman Minor International Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Cluster Sales Manager

    3 weeks ago

    Nizwá, Ad Dakhiliyah, Oman Anantara Hotels & Resorts Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Executive Chef

    2 weeks ago

    Nizwá, Ad Dakhiliyah, Oman Abroad Work Full time

    Indian Executive Chef in Nizwa, OmanWe are seeking an experienced and talented Indian Executive Chef to join our team in Nizwa, Oman. As an Executive Chef, you will be responsible for overseeing the kitchen operations and managing a team of chefs to ensure the highest quality of food is consistently delivered to our guests.Responsibilities:- Develop menus...

  • Chef de Partie

    3 weeks ago

    Nizwá, Ad Dakhiliyah, Oman Minor International Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...