Guest Services Associate

1 day ago


Muscat, Muscat, Oman beBee Careers Full time
Guest Services Associate

We are seeking a highly motivated Guest Services Associate to join our front desk team. In this role, you will be responsible for delivering exceptional guest experiences, resolving issues, and promoting hotel services.

Key Responsibilities:
  • Provide exceptional customer service to all guests, consistently meeting or exceeding their expectations.
  • Responsible for managing front desk operations, including cash handling and account management, to maintain accuracy and ensure guest satisfaction.
  • Anticipate and resolve guest concerns and issues promptly and professionally, ensuring that every guest feels valued and respected.
  • Collaborate with colleagues to promote hotel services and drive revenue growth, through up-selling and cross-selling opportunities.

You will also be responsible for:

  • Ensuring seamless check-in and check-out processes, responding to guest needs and preferences.
  • Providing information about hotel services and facilities, including dining options, recreational activities, and local attractions.
  • Maintaining confidentiality and discretion when dealing with guest information and sensitive situations.

This role requires:

  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
  • High level of accuracy and attention to detail, particularly when handling financial transactions and maintaining records.
  • Ability to work independently and as part of a team, supporting colleagues to deliver exceptional customer service.
  • Flexibility to adapt to changing circumstances and priorities, ensuring seamless service delivery.


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