
HelpDesk Engineer
5 days ago
No visa/sponsorship is provided for this role. Please apply only if you are legally permitted to work in Oman without sponsorship/visa.
1.1 Position Summary:
The candidate will provide first-level technical support to end-users, ensuring smooth operation of IT systems and services within the organization. The role requires strong technical expertise, problem-solving skills, and customer service orientation, with a focus on maintaining high availability and performance of IT resources.
1.2 Key Responsibilities:
- Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
- Diagnose and resolve hardware, software, and network issues in a timely manner.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Escalate complex technical issues to higher-level support teams when necessary.
- Maintain documentation of issues, resolutions, and user guides to improve knowledge base.
- Ensure compliance with IT policies, security standards, and best practices.
- Support end-user training and awareness on digital tools and cybersecurity practices.
- Collaborate with IT teams to implement system upgrades and patches.
1.3 Qualifications & Experience:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Professional certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are an advantage.
- 2-4 years of experience in IT help desk or technical support roles.
- Strong knowledge of Windows, Microsoft 365, and common enterprise applications.
- Hands-on experience with networking, troubleshooting, and endpoint security solutions.
- Excellent communication and interpersonal skills with a customer-focused mindset.
- Ability to work under pressure and prioritize multiple tasks effectively.
Job Type: Full-time
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