Branch Manager

2 weeks ago

Muscat, Muscat, Oman Oman Housing Bank | بنك الإسكان العُماني Full time 90,000 - 120,000 per year

Job Purpose:

The Branch Manager oversees the daily operations and sales performance of the branch. He/She drives revenue and achieves sales targets by leading and motivating a team of banking professionals. He/She implements sales strategies, develops and maintains strong customer relationships, and ensures the branch operates efficiently and profitably.

Key Accountabilities:

  • Leads and guides branch staff to maximize sales performance.
  • Sets sales targets and monitors team members towards achieving individual targets.
  • Conducts regular sales meetings and provides guidance, support and training to branch staff.
  • Develops sales strategy to achieve revenue goals and branch targets.
  • Fosters and maintains strong relationships with existing and potential customers.
  • Identifies customer needs and provides personalized financial solutions.
  • Delivers and maintains consistency in meeting high customer satisfaction levels.
  • Ensures smooth daily operations of branch as per Bank's standards.
  • Confirms compliance with banking regulations, policies, procedures and standards.
  • Handles customer escalations and resolves issues raised in a timely manner.
  • Identifies opportunities for business growth and expansion within the branch market.
  • Collaborates with marketing and related teams to promote banking products effectively.
  • Analyzes sales and performance data regularly to identify new trends.
  • Prepares reports on sales performance, customer satisfaction, and branch profitability.
  • Provides quarter feedback and coaches branch staff to improve performance.
  • Abides by risk management policies and procedures related to branch operations.

Qualifications and Experience:

  • Bachelor's degree in a business-related specialization is preferred.
  • A minimum of 10 years of experience in a managerial branch management role within a bank is required.
  • Proven track record of achieving sales targets in a bank.
  • Ability to achieve sales targets with proven track records.
  • Ability to maintain a high level of customer satisfaction.
  • Good understanding of banking offered products.
  • Expert in Microsoft Office applications includes Excel, Word and PowerPoint.

** Applicants who are meeting the job requirements will be contacted. Candidates residing in Muscat will be prioritized. Applications will be accepted until 07-Sep-2025 at 2:00 P.M Submissions received after this date and time will not be considered **

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