Branch Manager
2 weeks ago
Job Purpose:
The Branch Manager oversees the daily operations and sales performance of the branch. He/She drives revenue and achieves sales targets by leading and motivating a team of banking professionals. He/She implements sales strategies, develops and maintains strong customer relationships, and ensures the branch operates efficiently and profitably.
Key Accountabilities:
- Leads and guides branch staff to maximize sales performance.
- Sets sales targets and monitors team members towards achieving individual targets.
- Conducts regular sales meetings and provides guidance, support and training to branch staff.
- Develops sales strategy to achieve revenue goals and branch targets.
- Fosters and maintains strong relationships with existing and potential customers.
- Identifies customer needs and provides personalized financial solutions.
- Delivers and maintains consistency in meeting high customer satisfaction levels.
- Ensures smooth daily operations of branch as per Bank's standards.
- Confirms compliance with banking regulations, policies, procedures and standards.
- Handles customer escalations and resolves issues raised in a timely manner.
- Identifies opportunities for business growth and expansion within the branch market.
- Collaborates with marketing and related teams to promote banking products effectively.
- Analyzes sales and performance data regularly to identify new trends.
- Prepares reports on sales performance, customer satisfaction, and branch profitability.
- Provides quarter feedback and coaches branch staff to improve performance.
- Abides by risk management policies and procedures related to branch operations.
Qualifications and Experience:
- Bachelor's degree in a business-related specialization is preferred.
- A minimum of 10 years of experience in a managerial branch management role within a bank is required.
- Proven track record of achieving sales targets in a bank.
- Ability to achieve sales targets with proven track records.
- Ability to maintain a high level of customer satisfaction.
- Good understanding of banking offered products.
- Expert in Microsoft Office applications includes Excel, Word and PowerPoint.
** Applicants who are meeting the job requirements will be contacted. Candidates residing in Muscat will be prioritized. Applications will be accepted until 07-Sep-2025 at 2:00 P.M Submissions received after this date and time will not be considered **
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