Front Office

Job Summary

We are seeking an energetic and detail-oriented Front Office and Housekeeping Supervisor to oversee daily operations of our reception and housekeeping departments. The ideal candidate will ensure smooth guest check-in/check-out, manage room allocations, supervise cleaning standards, and lead the team to provide exceptional guest service.

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Key Responsibilities

• Supervise and coordinate daily operations of Front Office and Housekeeping teams.
• Ensure smooth guest arrivals, departures, and overall satisfaction.
• Maintain high standards of cleanliness in guest rooms and public areas.
• Train, schedule, and motivate staff to deliver excellent customer service.
• Handle guest complaints and resolve issues promptly and professionally.
• Monitor housekeeping productivity and ensure efficient room readiness.
• Coordinate with maintenance to address room or facility issues.
• Control and monitor housekeeping supplies and inventory.
• Ensure compliance with hotel policies, health & safety, and hygiene standards.
• Prepare daily reports on occupancy, housekeeping status, and guest feedback.
• Support management in budgeting, cost control, and process improvements.

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Requirements

• Minimum 1–3 years of experience in Front Office or Housekeeping leadership within hospitality.
• Strong knowledge of hotel operations, PMS systems, and housekeeping procedures.
• Excellent communication, problem-solving, and organizational skills.
• Ability to lead, motivate, and train a diverse team.
• Guest-focused with a passion for service excellence.
• Flexible and able to work under pressure in a fast-paced environment.
• Proficiency in English (additional languages a plus).

Job Type: Full-time

Application Question(s):

• Are you comfortable working in a remote setting?
• Are you comfortable commuting to this job location?

Language:

• English (Preferred)