Customer Services Associate-Arabic Speaker

2 hours ago

Muscat, Muscat, Oman DataFlow Group Full time

Customer Services Executive

Overview:

Customer Services Executive (CSE) is a personnel available at a helpdesk counter placed at our client's office. Applicants, recruiters, agencies and employers visiting the client's office often require assistance with queries related to application submission, status and often primary source verification outcomes. The CSE will assist with queries and document the queries to report productivity.

Job Description:

  • Use the DataFlow platforms to check application status
  • Complete knowledge of the DataFlow application submission page, which will leverage better resolution provided to the walk-in customers
  • Interact with the walk-in customers in Arabic and English for query management
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Manage customer complaints, provide appropriate solutions and alternatives within the time limits
  • Coordinate inter departmental coordination and follow up to ensure resolution of query
  • Assist in submitting applications and resolving queries related to documents, previous reports etc.
  • Document all queries received in the ticketing system to ensure productivity count is measured
  • Upsell premium / additional services to the walk-in customer

Competencies: 

  • Command in Arabic and English (written and oral skills)
  • Outgoing personality with strong communications skills, active listening, comprehension and articulation
  • Patient demeanor to manage agitated customers and escalated scenarios
  • Ability to work in a team or independently
  • Strong computer skills, with working knowledge of the Google Suite Platform.

Prefer an experience in face-to-face customer services

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