Boutique Manager

BOUTIQUE MANAGER- FASHION & LUXURY JEWELERY

LOCATION: MUSCAT, OMAN

Main Accountabilities: Business Performance & Operations

Drive performance to consistently achieve sales targets and KPIs, maximize business

Profitability

Analyze performance to identify business needs and turn them into individual actions and

Objectives

Analyze available sales reports and data to determine the needs of the business and set

Business strategies

Ensure staff are trained in all areas of appropriate POS usage and maintenance

Understand and properly execute all management POS functions

Ensure cash Control procedures are properly followed including bank deposits, safe funds

And petty cash

Monitor the movement of all inventory and ensure that staff adheres to all

Transferring/receiving policies and procedures

Maintain boutique image according to the brands standards

Implement and maintain all merchandising directives and ensure execution of effective

Merchandising strategies

Ensure presentation of all displays, fixtures and all visual areas are reflective of the current visual

Direction

Client Experience & Development

• Ensure all associates provide the highest level of customer service
• Manage client database and utilize information to increase sales and client contact
• Execute service excellence to increase client satisfaction and retain customer loyalty
• Resolve all client problems and complaints quickly and effectively
• Manage all special events, including collection previews, client events, sale events, etc.
• Empower associates to make decisions in the customer's best interest that also support the

The company's philosophy

Team Management & Development

• Identify and recruit new talents, build and retain a high-performing team
• Lead by example, demonstrating passion towards APM MONACO, know our brands

Products, mission, and value

• Conduct in-store training, one-on-one coaching, and team meetings
• Build individual objectives and development plans
• Ensure image and grooming standards are professional, reflective of the brand image and

Always adhered to

• Resolve all human resources issues in a timely and effective manner, partnering with HR

Team when necessary

Skills and Traits:

• Management and leadership skills
• Business acumen
• Strategic thinking
• Client intelligence
• Reactive, flexible, and open-minded
• Fluency in Arabic, English, and other language

The role will need a lot of operational qualities / supervision as we will have a performance based gross margin structure from the brand and any shortfalls in ops will hurt our business viability