housekeeping attendant

Summary

General Responsibility

• Communicate in a friendly, tactful and professional manner with guests and colleagues.
• Provide information regarding the hotel's facilities & services.
• Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation.
• Always present a clean and tidy appearance in accordance with the hotel's grooming standards.
• Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
• Care about your environment and make sure it is tidy and well maintained.
• Be reliable and ensure you are at work on time.
• Know your role in case of emergency such as bomb threat, flood, fire etc.
• Understand the Employee Handbook and comply with the standards it outlines.
• Carry out all professionally reasonable instruction given by your supervisor.
• Report all incidents, accidents and guest complaints in briefings

Technical Expertise

Rooms

• Know and strictly follow established procedures for the cleaning and set-up of guest rooms
• Set-up the work trolley / caddy baskets / Tricycle/ buggy etc.. according to the standards

• Carry out the following procedures according to established standards

• Key Procedures

• DND (Do Not Disturb)
• Baby Sitting
• Room Discrepancy
• Lost & Found
• Elsafe (Room Safety Box)
• Loan Item
• Lost & Breakage
• Shoe Shine
• Coffee & Tea Facilities
• Mini Bar
• Guest Laundry Pick-up
• AC set up

Linen, Wardrobe & Taylor

• Know and follow procedures for Uniform/Linen exchange
• Methodically organize Uniform and Linen storage
• Be involved in the Uniform and Linen Inventory
• Deliver guest room linen to the pantry
• Mend and maintain the employees' uniforms in good order.

• Ensure any damage that may occur to any linen or uniform is followed up quickly

• Ensure that the sewing machines and other equipment are in a good working condition, and to report to the Supervisor for any repair requirements.

Public Area

• Know and strictly follow all established cleaning procedures for:

• Polishing

• Vacuuming
• Scrubbing
• Mopping
• Shampooing
• Dusting
• Scrubbing
• Washing

• Deep cleaning

• Complete Room/Public Area Crew work assignment sheet

• Know how to operate/use available Housekeeping machinery's and chemicals according to established standards
• Ensure the cleanliness of Public Area and Public Toilet are in standard.

Qualifications

• Previous experience in housekeeping, cleaning, or room attendant positions within a hotel, luxury residence, or similar environment preferred.
• Comprehensive knowledge of cleaning techniques, products, and modern housekeeping equipment.
• Excellent organizational and time management skills, able to prioritize tasks and work efficiently without constant supervision.
• Meticulous attention to detail and commitment to delivering superior standards of cleanliness and presentation.
• Understanding of laundry care, including specialist fabrics, garment steaming, and stain removal.
• Clear and respectful communication skills, including the ability to follow both written and verbal instructions.
• Flexible and adaptable, willing to work weekends and evenings if required.
• English language skills are essential.