Waiter

At Anantara we always behave in the following way…

· We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.

· We use our initiative and always find the best way to solve a problem for a guest or a colleague.

· We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.

· We always think of new ways to surprise and delight our guests.

· We treat guests and colleagues with dignity and respect.  Everyone is important.

· We hold ourselves to the highest standards of honesty and integrity.

· We are proud to represent our hotel and our country to guests from all over the world. 

· To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.

· To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.

· Check out with your Supervisor before leaving your station or the floor for any reason

· To have a full knowledge of the services and facilities provided by the hotel in order 0swer any questions the guests may have.

· Follow all safety policies to ensure a safe work area

· Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel

· Maintain your station in accordance with standards at all times

· Develop a complete knowledge of menus

· Learn and correctly use the Point of Sale equipment and follow procedures

· To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.

· Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.

· Check corridors for trays when returning from taking orders (Room Service)

· Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.

• Good personality with excellent communication and strong service-minded

• Good command in Spoken and written in English