IT operator

2 weeks ago

Muscat, Muscat, Oman Bank Nizwa Full time

Job Purpose

Provide 24/7 system availability to the bank application and services, Support bank users by maintaining the infrastructure system and services on effective manner.

Responsibilities

Users Access Control of all Applications

  • User creation
  • User profile access
  • User password control
  • User re-activation, deactivation and setoff
  • Verify and apply bank's access metrics policy

Backup management for core banking systems and applications

  • Tapes BKP transfer to ODP, COM and Barka branch based on request
  • Monthly offsite BKP tapes verification (Barka Branch)
  • Backup Monitoring and follow-up with concern team in case of failures

Monitoring process for core banking system and other applications

  • Application Server System Usage
  • Host Connectivity (iMAL and IRIS)
  • Oman net Link Status
  • MasterCard Link Status
  • SMS Alert
  • SAB Files upload Status
  • ATM & CCDM Status
  • Speech log recording
  • Server Room
  • Replication status between PROD & DR & reports servers

End of Day Process for IMAL

  • Initiate End of Day (EOD) Process daily.
  • Ensure all users are balanced (Active Transaction Report)
  • Reporting pending transactions to relevant users and their managers
  • Check EOD Process failure report (Exception Report)
  • Send EOD Process status notification email to the team

Help desk system (Manage Engine Service Desk Plus)

  • Helpdesk Customizer
  • Helpdesk Modules Management and user requirements
  • Managing application Users

Application administrator

  • Customer Care
  • Branches Qmatic system
  • ISIGNAGE system for Rate sheet and display screens
  • Helpdesk system
  • Statement
  • EDRMS document scanning system
  • Mentoring and Troubleshooting
  • Upgrade and changes based on user requests or business requirements
  • Vendor communication and follow up

Other Tasks

  • Branches Visit & Support
  • Processing Customer statement.
  • Support in fixing IT devices issues & application
  • Training program for fresh graduate coming through training department
  • New Photo upload to Plasma screens in the branches
  • ON call for any emergency or process failure
  • Applications and ATM/CDM patch management

Education

  • Bachelor's Degree or equivalent in computer science

Experience

  • Minimum of 1 year experience or fresh graduate

Key Skills & Competencies

  • IT basic knowledge in network , Help desk , Database , application and communication skills.

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