Service Representative-Cooling

Job Description:

We are looking for Service Representative to be responsible for the installation, maintenance, and repair of HVAC systems specifically designed for data center environments. The ideal candidate will have a strong technical background, experience with data center HVAC systems, and a commitment to maintaining high standards of reliability and efficiency.

Key Responsibilities:

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom
• Conduct routine inspections and preventive maintenance to ensure optimal performance of HVAC systems.
• Diagnose and troubleshoot HVAC system issues and perform necessary repairs to minimize downtime.
• Monitor and adjust HVAC systems to maintain proper temperature and humidity levels within data centers.
• Ensure compliance with all safety, regulatory, and industry standards.
• Maintain accurate records of work performed, parts used, and system performance metrics.
• Provide excellent customer service and communicate effectively with clients and team members.
• Collaborate with other departments to ensure seamless operation and maintenance of data center facilities.
• Travel throughout the cluster for local customer support or even countrywide travel
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

Qualifications:

Qualifications:

• Bachelor's Degree or similar experience in HVAC, electronic or electrical discipline or military training equivalence
• 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment
• 2+ years in Field Services or equivalent industry experience.
• EPA Universal Certification
• Strong knowledge of data center HVAC systems, components, and operations.
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• Movement of service equipment weighing up to 50 pounds
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

About Our Company:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue

+13% organic growth

employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.