Hostess

6 days ago


Salalah, Dhofar, Oman Alila Hotels Full time 9,000 - 12,000 per year

Organization- Alila Hinu Bay
Summary
The Hostess is responsible for providing a warm and friendly welcome to guests, managing reservations, and ensuring a smooth flow of guests into the dining area. This role plays a key part in creating a positive first impression and setting the tone for guests' dining experience by maintaining an organized and efficient seating process.

General Responsibility

  • Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
  • Able to provide information regarding the hotel's facilities & services.
  • Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation.
  • Always present a clean and tidy appearance in accordance with the hotel's grooming standards.
  • Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
  • Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
  • Care about your environment and make sure it is tidy and well maintained, including linen, silverware, chinaware, and glassware.
  • Conduct mise-en-place work required and ensures that the expected standard and regulations are implemented appropriately.
  • Ensure, maintains and controls the cleanliness, completeness and replenishments of service station.
  • Be reliable and ensure you are at work on time.
  • Know your role in case of emergency such as bomb threat, flood, fire etc.
  • Understand the Employee Handbook and comply with the standards it outlines.
  • Carry out all professionally reasonable instruction given by your supervisor.
  • Report all incidents, accidents and guest complaints in briefings.
  • Actively recording, and sharing any guest preferences, likes and dislike.
  • Attends formal training held by manpower or outlet regarding to Food & Beverage service quality standard expectation and future career development

Technical Expertise

  • Know the menu/special promotions and assist guests with recommendations.
  • Provide service to guests in accordance with service standards.
  • Handle guest billing duties in accordance with policies & procedures.
  • Ensure all opening and closing duties are implemented in accordance with established standards.

In Room Dining

  • Providing to Communcation Host regarding the non-available items.
  • Deliver F&B to the Butler station and set up in accordance with established standards.
  • Pick up dirty Clearance from butler station
  • Handle cashiering duties in accordance with policies & procedures.

Bar

  • Opening and closing part stock inventory to ensure the items are available and well maintained.
  • Following the standards recipes.
  • Always monitoring the products/ingredient to maintain the quality at highest level.

Banquet

  • Provide service to guests in accordance with service standards.
  • Store all equipment neatly and correctly in their assigned area.
  • To clean & maintain all equipment regularly.
  • Work and supervising casual worker up to the standard.
  • Responsible for the set up and extra mise-en-place.

Qualifications

  • Previous experience as a Hostess or in a customer-facing role in the hospitality industry is preferred.
  • Excellent communication and interpersonal skills.
  • A friendly and approachable demeanor with a passion for delivering outstanding guest service.
  • Ability to remain calm and composed during busy or high-pressure situations.
  • Fluency in English (additional languages are a plus).

  • hostess

    6 days ago


    Salalah, Dhofar, Oman Alila Hinu Bay Full time 400 - 1,200 per year

    SummaryThe Hostess is responsible for providing a warm and friendly welcome to guests, managing reservations, and ensuring a smooth flow of guests into the dining area. This role plays a key part in creating a positive first impression and setting the tone for guests' dining experience by maintaining an organized and efficient seating process.General...