
Hostess
6 days ago
Organization- Alila Hinu Bay
Summary
The Hostess is responsible for providing a warm and friendly welcome to guests, managing reservations, and ensuring a smooth flow of guests into the dining area. This role plays a key part in creating a positive first impression and setting the tone for guests' dining experience by maintaining an organized and efficient seating process.
General Responsibility
- Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
- Able to provide information regarding the hotel's facilities & services.
- Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation.
- Always present a clean and tidy appearance in accordance with the hotel's grooming standards.
- Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
- Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
- Care about your environment and make sure it is tidy and well maintained, including linen, silverware, chinaware, and glassware.
- Conduct mise-en-place work required and ensures that the expected standard and regulations are implemented appropriately.
- Ensure, maintains and controls the cleanliness, completeness and replenishments of service station.
- Be reliable and ensure you are at work on time.
- Know your role in case of emergency such as bomb threat, flood, fire etc.
- Understand the Employee Handbook and comply with the standards it outlines.
- Carry out all professionally reasonable instruction given by your supervisor.
- Report all incidents, accidents and guest complaints in briefings.
- Actively recording, and sharing any guest preferences, likes and dislike.
- Attends formal training held by manpower or outlet regarding to Food & Beverage service quality standard expectation and future career development
Technical Expertise
- Know the menu/special promotions and assist guests with recommendations.
- Provide service to guests in accordance with service standards.
- Handle guest billing duties in accordance with policies & procedures.
- Ensure all opening and closing duties are implemented in accordance with established standards.
In Room Dining
- Providing to Communcation Host regarding the non-available items.
- Deliver F&B to the Butler station and set up in accordance with established standards.
- Pick up dirty Clearance from butler station
- Handle cashiering duties in accordance with policies & procedures.
Bar
- Opening and closing part stock inventory to ensure the items are available and well maintained.
- Following the standards recipes.
- Always monitoring the products/ingredient to maintain the quality at highest level.
Banquet
- Provide service to guests in accordance with service standards.
- Store all equipment neatly and correctly in their assigned area.
- To clean & maintain all equipment regularly.
- Work and supervising casual worker up to the standard.
- Responsible for the set up and extra mise-en-place.
Qualifications
- Previous experience as a Hostess or in a customer-facing role in the hospitality industry is preferred.
- Excellent communication and interpersonal skills.
- A friendly and approachable demeanor with a passion for delivering outstanding guest service.
- Ability to remain calm and composed during busy or high-pressure situations.
- Fluency in English (additional languages are a plus).
-
hostess
6 days ago
Salalah, Dhofar, Oman Alila Hinu Bay Full time 400 - 1,200 per yearSummaryThe Hostess is responsible for providing a warm and friendly welcome to guests, managing reservations, and ensuring a smooth flow of guests into the dining area. This role plays a key part in creating a positive first impression and setting the tone for guests' dining experience by maintaining an organized and efficient seating process.General...