Sales Officer

Company Description

Quality Compliance Services SPC (QCS) supports businesses in ensuring their products meet the highest international and local standards through expert certification and conformity assessment services. Accredited by the Gulf Accreditation Center (GAC) and recognized by the Directorate General of Standards and Metrology (DGSM) and the Food Safety & Quality Center (FSQC), QCS delivers trusted certification solutions in the Gulf region. Specializing in sectors such as cosmetics, food and beverages, chemical products, and tobacco, QCS provides Type 5 certification under rigorous compliance frameworks. With a focus on simplicity, transparency, and reliability, QCS empowers businesses to build trust and deliver quality, safe products.

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Role Description ( preferably Omani National )

This is a full-time, on-site role for a Sales Officer, based in Muscat, Oman. The Sales Officer will be responsible for generating leads, building and maintaining relationships with clients, providing exceptional customer service, and overseeing sales operations. Additionally, the role involves managing channel sales, developing sales strategies, and achieving sales targets to contribute to business growth.

Responsibilities

a. Key Point Coordinator

• Act as a point of contact and communication channel with regulatory bodies such as DGSM and FSQC at MAFWR to support coordination, inquiries, and the flow of information related to certification activities.

• To liaise with clients, regulatory authorities (DGSM, FSQC/MAFWR), industry partners, and external stakeholders on behalf of the organization with management approval.

b. Sales & Business Development

·      Identify and pursue new business opportunities across relevant sectors and regions.

·      Achieve sales targets by converting qualified leads into clients through consultative selling approaches.

·     Prepare and present proposals, quotations, and service agreements in coordination with the certification and quality teams.

·      Conduct client meetings, presentations, and negotiations to secure contracts.

·      Follow up on pending proposals and maintain a consistent pipeline of opportunities.

·      Contribute to the development of sales strategies aligned with company objectives.

c. Client Relationship Management

·      Build and maintain long-term relationships with clients to ensure satisfaction and repeat business.

·      Serve as a key point of contact between clients, internal departments, and relevant authorities to ensure smooth project initiation and delivery.

·      Manage post-sale communication, ensuring proper handover to the certification or operations team.

·      Gather client feedback to identify improvement areas and communicate insights to management.

d.
Lead Management & Coordination

·      Work closely with the marketing team to convert leads generated from campaigns, exhibitions, and digital channels into sales opportunities.

·      Maintain and update CRM tools to track sales activities, leads, and client interactions.

·      Coordinate with technical and certification staff to ensure accurate information is provided to clients.

·      Participate in events, conferences, and networking activities to identify new business prospects.

·      Provide regular sales reports, forecasts, and pipeline updates to management.

·      Collaborate with internal departments to align sales objectives with operational capacity and compliance requirements.

·      Support the preparation of tender documents, proposals, and presentations when required.

·      Monitor market trends, competitors, and client needs to support strategic planning and product development.

e.
Compliance with Impartiality & Ethics

·      Ensure all sales activities comply with ISO/IEC 17065, ISO/IEC where relevant), and organizational impartiality policies.

·      Avoid making any claims or promises regarding guaranteed certification outcomes.

·      Represent the organization truthfully, ensuring transparency about services, scope, and processes.

·      Report to top management or the impartiality committee any potential risks to impartiality identified during client interactions.

Qualifications

• Proven skills in Customer Service and the ability to enhance client satisfaction.
• Experience in Lead Generation and Sales Operations to identify and close opportunities effectively.
• Strong Communication skills to engage with clients and stakeholders professionally.
• Experience in Channel Sales, managing partnerships, and contributing to multi-channel sales strategies.
• Goal-oriented mindset with excellent organizational and time management skills.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Experience in the certification, inspection, or compliance industries is a plus.
• Proficiency in CRM tools and MS Office is advantageous.