Sales Executive

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.

Sales Executive (Russian Speaking)

The Sales Executive (Russian Speaking) is responsible for driving sales and revenue growth from the Russian-speaking market segment. This role focuses on developing strong relationships with Russian-speaking clients, travel agents, and corporate partners, ensuring seamless communication and exceptional service. The incumbent will work closely with the Sales & Marketing team and other operational departments to maximize market share, achieve revenue targets, and position Shangri-La as the preferred choice for leisure and business travelers.

Key Responsibilities

Sales & Business Development

• Proactively source new business from the Russian-speaking leisure, corporate, and MICE segments.
• Conduct sales calls, client visits, and participate in trade shows and roadshows targeting Russian-speaking markets.
• Prepare proposals, quotations, and contracts in Russian and English to meet client requirements.
• Identify opportunities to upsell rooms, suites, and F&B packages to maximize revenue.

Client Relationship Management

• Build and maintain strong relationships with Russian-speaking clients, tour operators, and travel agencies.
• Conduct site inspections and FAM trips for potential clients from the Russian market.
• Ensure all communication and service delivery are culturally adapted and language-appropriate.
• Provide post-stay follow-ups to maintain loyalty and secure repeat business.

Market Intelligence & Reporting

• Monitor competitor activities and market trends in the Russian-speaking market.
• Share regular market updates and business intelligence with the Director of Sales & Marketing.
• Maintain accurate records of accounts, leads, and activities in the CRM system.
• Prepare weekly and monthly reports on performance, pipeline, and conversion rates.

Event & Group Coordination

• Support Russian-speaking groups and events, ensuring smooth communication between clients and operational teams.
• Translate and clarify client requirements for Banqueting, Rooms, and F&B teams.
• Attend pre-conference and post-event meetings when required to ensure guest satisfaction.

Financial Accountability

• Achieve assigned sales and revenue targets from the Russian-speaking segment.
• Ensure pricing and contract negotiations meet profitability guidelines.
• Track account production and contribution to overall hotel revenue.

Teamwork & Collaboration

• Work closely with Reservations, Front Office, and Guest Relations to ensure seamless handling of Russian-speaking guests.
• Collaborate with Marketing to design campaigns, brochures, and online content tailored for Russian markets.
• Support cross-department initiatives to enhance service for Russian-speaking guests.

Key Competencies

• Native or fluent proficiency in Russian (spoken and written) and strong command of English.
• Proven sales experience in hospitality, preferably in leisure or corporate markets.
• Strong communication and negotiation skills with cultural sensitivity.
• Ability to manage multiple accounts and projects simultaneously.
• Proficiency in Microsoft Office and CRM/sales systems.