Department In-Charge

To assist the store management in driving the sales team to achieve budgeted sales targets. Enhance the customer experience through consistent operational excellence , visual merchandising, service delivery, motivation and retention of store personnel and adherence to company norms and promote Babyshop Brand.

1. Customer Focus

Effective resource planning for customer service

Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills

Implements a high standard of customer focus within the store

Ensure customer needs are met and complaints/queries are resolved in a timely manner

Support in providing mystery shopping feedback and prepare action plan for improvement

1. Sales and Commercial Profit

Achieve the revenue targets for the store

Actively seeks ways to achieve or exceed shop sales targets

Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations

Interpret and act on operational profit and sales reports generated and focus on improving under-performing areas

Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff

1. Shop Keeping and Store Standards

Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store as per company norms

Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback

Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store)

Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities

Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly

Oversee cash transaction entry and management (petty cash, pos cash elements, change floats)

Regularly audit own store administration and resolve any issues

Support the Store Manager and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.

Ensure high standards of visual appearance throughout the store including all non-retail areas are maintained

Ensure window and in-store displays to high standard and are in line with merchandising guidelines

Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items)

Ensure price revisions are executed within the store

Ensure high level of store health and security for company assets, cash, stock and customer property are maintained

Execute seasonal peaks, important trading/promotional events and support the Store Manager in preparing forecasts and staff rosters

1. People Management

Review and provide regular feedback on staff's performance against expectations to the store manager

Participate in delivering high standards of training including weekly communication, daily de-briefs product knowledge and on job

coaching.

Support induction of new recruits through buddy system

Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution

Oversee staff development and drive motivation levels of the sales associates and lead the team by example

Ensure effective resource planning and succession planning

Graduate/ Post-graduate degree in Business Administration with specialization in Marketing. 2 years in retail industry heading one complete section/department.

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Established in 1973 in Bahrain, Babyshop has grown into a leading retailer specializing in children's products and accessories. With a steadfast commitment to quality, affordability, and accessibility, we have expanded our footprint to over 230 stores across 13 countries in the Middle East, North Africa, and Asia. Serving over 100 million customers worldwide, Babyshop has become a trusted brand and household name in the region.

At Babyshop , our mission is to provide parents with a comprehensive range of high-quality products and solutions for their children, from newborns to teenagers. We proudly offer a diverse selection of items from beloved brands such as Juniors, Giggles, Eligo, Lee Cooper, Disney, Hello Kitty, Graco, Joie, Hauck, Nuna, Cybex, Babyzen , Philips Avent, Tommee Tippee, Medela , Dr. Brown's and many more . Our extensive collection includes baby and kids' clothing, baby essentials, nursery items, strollers, car seats, toys, and more.

Child safety is at the heart of everything we do at Babyshop . We take meticulous care to ensure all our products meet the highest safety standards, from toys to strollers to car seats and beyond. Our commitment extends to sourcing the highest quality materials, such as the cotton used in our clothing, which is free from harmful chemicals and safe for babies and children to wear.

We understand that parenting can be both rewarding and challenging, which is why we offer our unique service, "My Baby Expert." Through this service, our experienced staff members—often mothers themselves—provide personalized advice and solutions for your parenting, product, or brand-related concerns. Our experts are here to support you every step of the way, helping you find the best solutions tailored to your family's needs.

Babyshop remains committed to customer satisfaction and community engagement. We continuously innovate and adapt to meet the evolving needs of parents and children. Our longstanding reputation as a reliable and popular choice for quality children's products is a testament to our unwavering dedication to excellence and responsibility.