Assistant Reservations Manager

The Assistant Reservations Manager is responsible for supporting the Reservations Manager in overseeing the daily operations of the reservations department, ensuring accuracy, efficiency, and revenue optimization. The role requires strong leadership, attention to detail, and the ability to deliver exceptional guest service while maximizing room revenue and occupancy.

YOUR DAY-TO-DAY:

• Assist in managing daily reservations operations, ensuring all bookings are processed accurately and efficiently.
• Support in implementing revenue management strategies to maximize occupancy and room revenue.
• Monitor room availability, rates, and inventory control to avoid overbooking and optimize yield.
• Review and verify group reservations, corporate bookings, and special requests.
• Coordinate with the Sales, Front Office, and Revenue teams to ensure smooth handling of reservations.
• Respond promptly and professionally to guest inquiries, booking requests, and complaints via phone, email, or online platforms.
• Ensure guest preferences, special requests, and VIP bookings are communicated and handled effectively.
• Maintain a high standard of service and hospitality, ensuring guest satisfaction before arrival.
• Supervise and guide reservations agents to ensure adherence to hotel policies and procedures.
• Assist in scheduling, training, and motivating the reservations team to achieve performance targets.
• Support performance evaluations and provide coaching to improve team productivity and service quality.
• Ensure effective use of the Property Management System (PMS) and reservation platforms.
• Monitor and maintain accurate data entry of reservations, guest profiles, and reporting.
• Generate daily, weekly, and monthly reports on occupancy, revenue, and forecasting.
• Assist in managing billing, deposits, and payment policies for reservations.
• Ensure compliance with hotel standards, brand requirements, and reservation procedures.
• Maintain confidentiality of guest and business information at all times.

WHAT WE NEED FROM YOU:

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum 2–3 years of experience in hotel reservations, front office, or revenue management.
• Prior supervisory or assistant managerial experience is an advantage.
• Strong knowledge of PMS/CRS systems (Opera, Fidelio, or similar).
• Excellent communication, negotiation, and organizational skills.
• Analytical mindset with attention to detail and accuracy.
• Ability to lead, motivate, and develop a team.
• Strong customer service orientation with problem-solving abilities.
• Flexibility to work shifts, weekends, and holidays as required.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.