Operational Specialist

Profile Code

Role Titl

eOfficer Fintech Operations -Card

Reporting t

oHead of Operations

Divisio

nOperatio

nDepartment / Sectio

nOperatio

1. **n

PROF**

1. **ILE

C**

ontext

Purpos

eContextAs the Card Operations Officer at OFTI, you will play a key role in managing card-related operational activities and ensuring the seamless execution of card services. Reporting directly to the Head of Operations, your primary responsibility will be to oversee day-to-day card operations, including card issuance, transaction processing, reconciliation, dispute resolution, and coordination with third-party service providers. Your contributions will be essential in maintaining operational efficiency, compliance, and delivering a superior customer experience across card p

roducts.OFT Oman is an innovative and dynamic start-up fintech company. We offer the heritage and stability of a hugely successful founding group combined with the unlimited ambition and passion of a talented team building intuitive, secure and convenient money management and payment tools for everyday people. Working with us presents a unique and exciting opportunity to make a difference and be part of a revolution where we are leveraging financial technology to provide accessible, empowerin

g tools.The role works as part of a small high performing hands-

1. on team.ROLE ACCOUNTA

BILITIES

As the Card Operations Officer in our fintech company, you will be responsible for managing the day-to-day card operations, including card issuance, transaction processing, reconciliation, and dispute resolution. Reporting to the Head of Operation, your role involves collaborating with cross-functional teams to ensure smooth card-related transactions and adherence to compliance standards. Your ability to proactively identify process improvements and implement solutions will enhance operational efficiency. As a key contributor to operational integrity and customer satisfaction, your efforts will be critical to the success of our card products and

• services.Oversee and manage card operations, including issuance, activation, maintenance, and replacements for physical and digi
• tal cards.Monitor card transactions and ensure timely processing, settlement, and reconciliation with third-party processors an
• d schemes.Handle customer disputes and chargebacks in accordance with scheme rules and internal
• policies.Collaborate with product, tech, and customer support teams to ensure seamless card operations and service
• delivery.Identify and resolve operational issues, discrepancies, and exceptions in card tra
• nsactions.Support compliance with regulatory standards and card scheme req
• uirements.Maintain strong relationships with card processors, vendors, and scheme
• partners.Assist in audits and provide documentation and operational insights as
• required.Contribute to the development and implementation of card operations policies, procedures,
• and SOPs.Proactively identify areas for process improvement and propose solutions to enhance card operations

• workflows.Have a track record of building and scaling the people, process and technology for card

• operationsKEY PERFORMANCE INDICAT

• ORS (KPIs)

Accuracy of card transaction processing an
- d reporting.Timeliness of reconciliation and settlement with third-party processors and c
- ard schemes.Efficiency in card operations and issue
- resolution.Successful collaboration with cross-funct
- ional teams.Positive feedback from third-party partners
- and vendors.Implementation of process improvements leading to enhanced operationa

1. l efficiencyEXPERIENCE AND QU

ALIFICATIO

• NS

ExperienceMinimum 2 years of experience in card operations or
- related roles.Strong understanding of card schemes (Visa, ONS), payment processors, and tran
- saction flows.Hands-on experience with card management, transaction processing, reconciliation, and financ
- ial reporting.Understanding of compliance and regulatory requirements within the f
- intech sector.Strong attention to detail and ability to maintain accurate fina
- ncial records.Proven ability to collaborate with cross-functional teams to achieve

common goals.Minimum Entry

• Qualifications

Bachelor's degree in Finance, Accounting, Business, or
- related field.Familiarity with financial systems, softw
- are, and tools.Knowledge of financial regulations and compli
- ance standards.Strong analytical and problem-
- solving skills.Excellent communication and interpers
- onal abilities.Ability to work in a fast-paced, agile environment with a focus on continuo

us improvement.