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Business Head – Tours

2 weeks ago

Muscat, Muscat, Oman saud bahwan group Full time 90,000 - 120,000 per year

Saud Bahwan Group (SBG) is one of Oman's most respected and diversified business conglomerates, representing world-class brands and delivering excellence across various sectors. As part of our continued growth and commitment to innovation and service excellence, we are seeking an accomplished professional to lead our National Tours & Travels (NTT) division.

Desired Candidate Profile
  • Strategic Leadership: Develop and implement the overall business strategy, aligning with the Group's vision and growth objectives.
  • Operational Excellence: Ensure efficient operations across ticketing, inbound/outbound tours, MICE, corporate travel, and related services.
  • Market Expansion: Strengthen NTT's market presence in Oman and beyond through innovative travel products and partnerships.
  • Financial Management: Oversee budgets, revenue targets, and profitability while maintaining strong cost control measures.
  • Team Leadership: Lead, motivate, and develop a high-performing team focused on customer service and operational excellence.
  • Stakeholder Management: Build and maintain strong relationships with airlines, hotels, tourism boards, corporate clients, and government entities.
  • Customer Experience: Drive initiatives to enhance customer satisfaction and service standards.
  • Brand & Marketing: Oversee marketing and promotional strategies to enhance visibility and brand equity.
  • Event Management: Manage and execute large-scale corporate and government events with precision and creativity.
Qualifications & Experience:
  • Bachelor's degree in Business, Tourism, Hospitality, or related field. A Master's degree is an advantage.
  • 20–25 years of progressive experience in the Tours & Travels domain, with at least 10 years in a senior leadership role managing a large business unit.
  • In-depth knowledge of Oman's geography, culture, and tourism landscape.
  • Proven track record in event management, corporate travel, and destination management.
  • Strong commercial acumen and strategic planning abilities.
  • Demonstrated success in business growth, team leadership, and stakeholder engagement.
  • Multilingual ability – fluency in Arabic and English is essential; knowledge of additional languages will be an added advantage.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to thrive in a dynamic and competitive market environment.