Field IT Support Engineer

2 weeks ago

Sohar, Al Batinah North, Oman Sky Systems, Inc. (SkySys) Full time 30,000 - 60,000 per year

Field IT Support Engineer

Location - (1) OM HO Oman Trading LLC and OM DC Oman DC (Sohar), (2) OM DC Muscat (3) OM-GHA Warehouse (4) OM DC Oman DC Salalah

Onsite Dispatch Support

SkySys is seeing resources to help assist with Field Servies Support in the following areas:

  • Desktop/End User Support

  • Smarts Hands & Feet / Data Center Support

Job Requirements:

Technical

  • Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.


•Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50 lbs.
  • Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

· Experienced in repeat call analysis and developing preventive actions

· Experienced in Problem management

  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
  • Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

· May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

  • Experience of ticketing tools (ServiceNow / Remedy etc.),

_ Non-Technical_

  • Good Customer management skill,
  • Good in oral and written communication
  • Able to interact and work with customers at different levels.
  • Driven and result oriented.
  • Passionate about the work

· Ability to work independently or as part of a team

· Ability to complete tasks effectively with minimal supervision

· Must be available to work flexible work schedules

For a dispatch requirement, engineer works as per a schedule shared over a weekly calendar. Whenever there is a call out/ticket raised at the client site. The minimum call out is 24 hours notice. You shall be compensated for the travel to site and work done at the site.

In case of the candidate worked or travelled for extra hours will be provided with an additional hourly rate. If the candidate worked over weekdays would be provided as 1.5x the hourly rate and 2.0x the hourly rate for weekend support. The volume is 1 visit per month to the site.

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