Front Office Manager
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Front Office Manager
Company SummaryA high-end hospitality brand for modern travellers, Anantara connects visitors to authentic places, people and tales with individual experiences and giving sincere hospitality worldwide's most amazing destinations. From immaculate islands and tropical coastlines to multicultural cities, peaceful deserts and also lush forests, Anantara welcomes visitors for journeys rich in discovery.
Job Description
You will look after the everyday procedures of the Front Workplace, keeping Front Office and brand name requirements and also taking full advantage of the quality level of product or services to attain the greatest guest contentment. This will certainly include taking care of the efficiency of the staff member: designing, applying and keeping an eye on the effect of training (including IT systems and also guest service treatments) for all Front Workplace group participants, catching and carrying out finest existing method SOPs relating to Front Workplace operation. Handle the performance of all departmental group members, facilities, sales and also expenses, to make sure maximum departmental revenue. Drive the implementation of all sales and also marketing programmes of the building, taking individual responsibility for driving upselling and ensuring the team has the most as much as date knowledge of the residential property.
QualificationsUniversity level in resort administration or related fieldPrevious experience in a Front Workplace management dutySolid commercial/business acumenPassion for leadershipFluent in English and also German, both talked and also written