Human Resources Generalist

• 1. Role Objective JOB CONTENT To act as the HR focal point for Port of Duqm operations in Duqm, managing employee relations cases and serving as the first point of contact for all HR matters on site, including recruitment and onboarding, OJT and training, performance management, attendance, leave and employee services, in line with the Oman Labour Law, Ministry of Labour regulations and PODC HR policies and procedures.
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• 2. Duties and Responsibilities Employee Relations
• Act as the first point of contact for employees in Duqm on employee relations matters, providing accurate guidance on PODC HR policies, the Oman Labour Law and employee rights and obligations.
• Receive, register and follow up employee grievances and complaints in Duqm, ensuring each case is acknowledged, tracked and closed within the timeframe set by PODC policy.
• Conduct fact-finding investigations into disciplinary and grievance cases, interview the parties and witnesses, and prepare investigation reports with recommendations for the HR Manager.
• Ensure disciplinary actions in Duqm follow due process under the Oman Labour Law and the PODC disciplinary procedure, and prepare warning letters, minutes and case files.
• Represent PODC before the Ministry of Labour (Duqm) in employee complaints when required, and support Legal and external counsel with complete case documentation.
• Support line managers in Duqm in handling attendance issues and Roster, conduct concerns and workplace conflicts at an early stage.
• Conduct exit interviews for PODC employees, record the reasons for leaving and report trends to the HR Manager.
• Maintain an employee relations case log for Duqm and submit a monthly summary of case volumes, case types, status and recurring issues. HR Focal Point – Recruitment & Onboarding
• Coordinate recruitment activities for PODC vacancies with hiring managers and the recruitment team, including interview scheduling, panel logistics and candidate communication.
• Participate in interview panels for Duqm positions as assigned, using the PODC structured interview and scoring forms.
• Deliver HR induction for new joiners in Duqm, covering HR policies, Code of Conduct, benefits, attendance and HSE requirements, and complete the new joiner checklist.
• Track probation review dates for Duqm employees, remind line managers in advance and follow up completion of probation evaluation forms. HR Focal Point – OJT, Internships & Training
• Coordinate the On-the-Job Training (OJT) and internship programmes : receiving requests from institutions, allocating trainees to departments and issuing placement letters as per PODC policy.
• Ensure every OJT trainee and intern has an assigned supervisor, a training plan and attendance tracking, and that evaluation forms and completion certificates are issued.
• Coordinate the delivery of training programmes held in Duqm, including nominations, venues, attendance sheets, evaluation forms and certificates.
• Collect training needs from Duqm departments as input to the annual Training Needs Analysis led by the L&D function.
• Maintain accurate training and OJT records in IFS and report monthly on the number of trainees, placements and completion status. HR Focal Point – Performance Management Coordinate the performance appraisal cycle for Duqm employees: communicate timelines, support managers and employees on the system and forms, and follow up completion.
• Track objective setting, mid-year and year-end appraisal completion rates for Duqm departments and escalate delays to the HR Manager.
• Support line managers in documenting performance issues and coordinate Performance Improvement Plans with the HR team. HR Operations & Employee Services Monitor attendance of Duqm and port employees through the PODC attendance system, administer leave, verify leave balances and follow up irregularities with line managers.
• Collect and review attendance rosters for Duqm operational departments and submit them for HR review within the agreed timelines.
• Maintain personnel files for Duqm employees in line with the PODC employee file standards and document codes, and keep employee data in IFS up to date.
• Handle employee service requests in Duqm (letters, certificates, ID and pass renewals, insurance and benefits queries) within agreed service levels.
• Coordinate employee engagement and welfare activities in Duqm, and support HR communication campaigns at the port.
• Coordinate with HSE on employee health, safety and welfare matters relevant to HR. Reporting & Other Duties:
• Submit a monthly HR report for Duqm to the HR Manager covering employee relations cases, recruitment and onboarding status, OJT and training, appraisal completion and attendance issues.
• Support HR policy reviews by reporting practical issues observed in Duqm and recommending improvements.
• Support team members in any HR related matter as and when required.
• Complete all other related tasks as assigned from time to time by the reporting manager or management. KEY INTERACTIONS 1. Internal
• All Business & Support Units
• As part of day to day activities 2. External
• Ministry of Labour (Duqm), ROP, SEZAD, educational institutions (OJT), training providers, medical centres
• As part of day to day activities 3. Level of external interaction
• This position requires high level of external interactions MINIMUM EDUCATION & QUALIFICATIONS

Education:
• Bachelor's degree in Human Resource Management or equivalent, or as per the Minimum Qualifications and Experiences matrix in PODC.

Experience:
• 0
- 2 years of HR experience, preferably in employee relations or an HR generalist role, or as per the Minimum Qualifications and Experiences matrix in PODC. Special Skills & Knowledge:
• Good knowledge of the Oman Labour Law, Ministry of Labour procedures and disciplinary process.
• Good knowledge of PODC HR policies and procedures.
• Investigation, interviewing and report writing skills.
• Working knowledge of recruitment, onboarding, OJT, training and performance management processes.
• Conflict handling and personal and interpersonal skills.
• Planning & time management skills; accurate and attentive to detail.
• Good communication skills in English and Arabic, both verbal and written.
• Good knowledge of MS Office and IFS (or equivalent HRIS). Business Understanding:
• This position requires a good level of business understanding of port operations in Duqm.