IT Support Specialist
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قم بإنشاء حساب مجاني لحفظ الوظائف وإنشاء التنبيهات والعودة إلى هذه القائمة من لوحة التحكم الخاصة بك.
بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.
Responsibilities:
- Provide first-line technical support to employees and end-users, including troubleshooting hardware, software, and network issues.
- Provide day-to-day technical support to end-users on IT-related issues, including hardware, software, and network problems.
- Respond to user queries via email, phone, or in person, ensuring timely and effective resolutions.
- Assist in setting up and configuring computers, printers, and other peripherals for new users.
- Install, configure, and update operating systems and software applications.
- Log and track IT support tickets, ensuring timely resolution of issues and escalation when necessary.
- Assist in troubleshooting basic network connectivity issues (LAN, Wi-Fi, VPN).
- Maintain accurate documentation of support processes, issues, and resolutions.
- Actively participate in training programs to expand technical knowledge and skills.
- Assist in the management and tracking of IT hardware and software inventory.
- Perform additional IT-related tasks as needed to support the IT department. Qualifications / Certifications
- Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience with basic network troubleshooting (TCP/IP, DNS, DHCP).
- Prior experience in an IT support or helpdesk role (internships or projects) is a plus.
Job Type
Full-time Work
Location:
In person
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