Assistant Manager It Services

1 month ago

Muscat Oman Prysmian Group Full time
PRE ORDER Manage OCI users on Prysmian management tool (UPMS)/DIAM. Manage OCI Users issues related to Prysmian Infrastructure Services, mainly Email, Active Directory Accounts Management. You will be responsible for branch office IS related support Undertake internal troubleshooting of all IS issues relating to hardware and software.

Troubleshoot and manage below: VMWare Servers, Windows 2016/2019 servers, SQL. database, Microsoft Sharepoint. HPE Blade Enclosure, Blade Servers, 3 PAR SAN Storage, HPE DL380 Server. Audio/Video -Polycom, Logitech devices. Printing- Canon FollowMe. Network Switches- Cisco, Aruba, Access Points. Industrial Network - Industrial PC, Industrial Switches, Bar Code Printers. Ip Telephone- Avaya s/w, H/W. Time Attendance- BioTime, Tenstile machine. CCTV- Samsung, HikVision Camera, NVR, Switches. Cabling- Fiber, Copper, Wireless link.

Supervise the helpdesk and respond to IS support requests/tickets assigned in a timely manner to ensure minimum disruption. Gain necessary IS skills to support the latest hardware and software technology products. Provide Hardware/ Software/ management support. Maintain IS inventory both software and hardware. Support Head- IT as and when required. Perform preventive maintenance on a regular basis. Liaise with suppliers and external support companies as required for support and procurement. you will be responsible for uptime of infrastructure services and their routinemonitoring, updating and trouble shooting. (Main Datacenter and DR Site) Provide user support for internet, Wi-Fi requests for all management users and at the helpdesk. Responsible for setting-up/modification of e-mail accounts for users. Ensure timely troubleshooting and handling of all MES related issues in barcode printers and MES Industrial PC including security of the same. Responsible for configuring OCI owned smart phones and tablets. You will be responsible for co-ordination for the Annual Maintenance of PCs, plotters, UPS and Data Centre. Manage all related support, warranty and outsourced contract. You will be responsible for providing branch office support including users and connectivity. Patch management: push patches and new version of software from the patch server. Perform preventive maintenance on a regular basis. Responsible for print solution and contract management. Responsible to assist the head of the department in formulating the annual budget of the specialized area including user requirements and server related cost inputs. Ensure the limits approved in the annual budget are maintained and adhered to.

Skills/Knowledge: Windows 2016/2019 Servers VMWare vSphere 6.5 Microsoft Exchange Microsoft Sharepoint Network Switches- Cisco, Aruba Industrial Network - Machine PC, Industrial PC, Cisco Industrial Switches IP Telephone- AVAYA Printing - UniFlow Time Attendance - BioTIme, Tenstile CCTV - SAMSUNG Camera, HikVision Camera, NVR, IP Switch Audio/Video Support - PolyCom, Logitech Cabling - Fiber and Copper Windows 10 O/S Advance Troubleshooting skills Remote Support Skills

Job Profile: Graduate in Computer Science/ Information Technology. IT certification preferred (ITIL Foundation, MCSE, CCNA). Experience: 8+ years of experience of similar work in related industries.

Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group's success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.

Line Managers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

R-9000

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