Senior Infrastructure Specialist

23 hours ago


Muscat, Muscat, Oman Oman Arab Bank Full time

Key Deliverables:

  • Maintain in-depth knowledge of specific technical specialisms, including computer hardware, operating systems, and related products. Provide expert advice on their application and utilize this knowledge in job duties.
  • Operate and support servers, SANs, printers, and associated IT peripherals; support email, domain management, and related systems; administer and manage operating systems and other system software; oversee maintenance of PCs, laptops, and related equipment at level two.
  • Advance the IT Infrastructure goals of the Department, such as reducing costs and improving performance, through the approved use of emerging technologies and products.
  • Contribute to service continuity planning and implement approved plans to ensure defined levels of infrastructure continuity are achieved.
  • Provide project management services for Infrastructure projects within the IT Division/Business Unit, including risk mitigation, quality assurance, and resource management.
  • Manage the installation, testing, commissioning, and decommissioning of hardware and software in accordance with standards, quality, and safety plans.
  • Operate and maintain the IT Infrastructure, monitor performance, adhere to support procedures, and ensure service levels are met.
  • Monitor infrastructure capacity, follow policies to proactively address shortfalls, and document performance against targets.
  • Implement disaster recovery plans, conduct regular testing, and ensure the infrastructure meets recovery objectives.
  • Monitor service delivery against SLAs, diagnose issues, and initiate improvements.
  • Provide expertise in system software review, installation, testing, upgrades, and resolving related service issues.
  • Ensure security procedures are followed, review for breaches, and take remedial actions as necessary.
  • Manage storage and backup systems to ensure security, efficiency, and compliance with data retention policies.
  • Investigate and resolve infrastructure problems, implementing effective solutions.
  • Supervise project team members.
  • Perform other duties as assigned, ensuring compliance with bank policies and standards.
  • Participate in initiatives and projects as directed.

Qualifications:

  • BA in Computer Science or related field.
  • Certifications such as VMware Certified Professional, VMware Certified Advanced Professional, Red Hat Certified System Administrator, and Red Hat Certified Engineer.

Skills/Knowledge:

  • Technical skills in IT Infrastructure.
  • Knowledge of management tools (Admin consoles, utilities, PowerShell, Docker, Scripting, Terminal).
  • Project management and supervisory skills.
  • Creative thinking and problem-solving abilities.
  • Excellent communication skills in Arabic and English.
  • Teamwork and interpersonal skills.

Experience:

  • Minimum of five years' professional/technical experience, including at least two years in ICT systems operations and maintenance.

Business Understanding:

  • Strong understanding of banking systems, business processes, and financial services.
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