Manager, Operation Excellence

3 days ago


Muscat, Muscat, Oman Omantel Full time

Role Purpose:

Managing and enhancing the performance and quality of the Digital & Applications Unit, encompassing IT Performance Management, Vendor Management, Audit & Security Compliance, as well as Talent Strategy and initiatives for upskilling/reskilling resources.

Position Information:

Title: Manager, Operation Excellence

  • Unit: Tech & Digital
  • Division: Digital Application
  • Location: Muscat
  • Grade: L3
  • Line Manager: General Manager Application Operation
  • Direct reports: Nil

Minimum role requirements:

  • Bachelor's degree in relevant discipline
  • 6 years of total experience. Years of experience in leadership will be an advantage

Key Accountabilities:

  • Develop and implement IT process improvement initiatives for operational optimization and cost reduction.
  • Lead the development and implementation of IT frameworks, policies, and procedures for regulatory compliance and industry standards.
  • Manage IT capabilities and knowledge management for supporting strategic objectives.
  • Implement talent sourcing and development strategies to build a skilled IT team.
  • Manage IT performance and SLAs to ensure high-quality service delivery.
  • Review vendor performance and manage relationships to meet IT objectives.
  • Conduct audits to ensure IT systems comply with regulatory and security standards.
  • Ensure efficient and effective IT operations aligned with strategic objectives.
  • Analyze incidents, identify problems, and provide root cause analysis for prevention.
  • Provide performance reports to management as requested.
  • Set SMART KPIs, evaluate employee performance, and provide support for improvement

Key Competencies:

Leadership:

  • Assertiveness and Conflict Resolution
  • Fostering Learning and Development
  • Inspiring and Leading Others
  • Leading Change and Cultivates Innovation
  • Visioning and Alignment

Behavioral:

  • Drives Achievements
  • Ethics & Compliance
  • Timely Decision - Making

Technical:

  • Compliance and follow-up
  • IT Governance & Standards
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