Service Excellence Leader

20 hours ago


Muscat, Muscat, Oman INMA CO. OMAN L.L.C Full time

**Company Overview:** We have been in the Oman market for over 50 years, known for providing excellent sales & after-sales support to our wide range of customer base. Some of the products that we are known for are submersible sewage pumps, road compaction & paving equipment, bitumen tankers, mini-dump trucks, portable & industrial air compressors, light compaction & concrete equipment, etc.

**Job Summary:** The After-Sales Operations Manager is responsible for overseeing the post-sale customer experience, ensuring high levels of customer satisfaction, and optimizing service and support operations.

  • **Responsibilities Include:**
  • Developing relationships with customers and implementing processes that contribute to customer retention and loyalty
  • Leading a team of service and support staff
  • Implementing best practices to enhance customer experience and operational efficiency


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