Partner Agency

2 weeks ago

Muscat, Muscat, Oman Evaneos SA Full time

The local agency you will be working with in OMAN AFAQ TRAVEL & TOURISM is a local agency that organizes tailor-made trips to OMAN. Being based in MUSCAT in OMAN, we are a team specialized in INBOUND TOURISM. We offer CLASSIC, FAMILY and ADVENTURE trips.

Job Description

We are looking for an experienced and motivated ITALIAN-speaking sales agent to join our partner agency's team in OMAN. You will manage travelers' requests via the Evaneos platform and you will be the main contact for travelers in the ITALIAN MARKET. With its network of over 1000 partner local travel agencies in more than 160 destinations, Evaneos participates in the recruitment of sales agents for its partner agencies. Joining an Evaneos partner agency means committing to continuously developing responsible tourism, and building a unique, more ethical, responsible trip, that aligns with Evaneos values and expectations for outstanding quality.

Your missions as a sales agent in OMAN

Reporting to Margherita, you will be responsible for handling the Italian market. Your main missions will include:

Advising travelers and building tailor-made trips

Communicating with travelers through the Evaneos platform

Understanding their expectations and specific needs

Providing guidance on destinations, cultures, traditions, and activities

Managing all the practical aspects of the trip

Matching traveler needs with transport, accommodation, insurance, tours, and activities

Managing hotel and activity bookings

Invoicing travelers

Ensuring customer satisfaction throughout the journey

Acting as the travelers' point of contact during the trip

Monitoring quality throughout the experience

Handling complaints, cancellations, and refunds as needed

Contract type: Local contract

Location: Muscat, Oman (preferred)

Start date: August 2025

Salary: Monthly fixed salary (to be discussed)

Working hours: Full-time, 5 days/week

Flexible work: Yes, to be discussed

Preferred Experience

Native Italian speaker and proficient in English

2+ years of experience in tourism and/or sales

Familiarity with Arabic culture and destinations

Great communication skills and client-first mindset

Comfortable with digital tools and email communication

Collaborative and receptive to feedback

Lived or traveled extensively in Oman

Organized, resourceful, and adaptable

Passionate about responsible tourism

Don't meet all the criteria? Apply anyway We value enthusiasm, potential, and a strong motivation to grow in the world of responsible travel.

Recruitment Process

CV and cover letter reviewed by Gilary, Evaneos Recruitment Services Manager

Final interview with your future manager

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