Concierge Agent

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We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we're preparing to open our doors soon — and we're looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel's culture and guest experience from day one. Whether you're looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

We are seeking a courteous, knowledgeable, and highly organized Concierge Agent to join our guest services team. As a Concierge Agent, you will serve as the primary point of contact for guests, providing exceptional service by offering information, recommendations, and assistance with all aspects of their stay. Your role is essential in enhancing the guest experience and ensuring their visit is memorable and seamless.

YOUR DAY-TO-DAY:

• Greet guests warmly and professionally upon arrival and throughout their stay.
• Provide personalized recommendations for dining, entertainment, local attractions, and transportation.
• Make reservations for restaurants, tours, shows, spa treatments, and other activities.
• Assist guests with special requests such as flower arrangements, gift purchases, or event planning.
• Coordinate transportation services including taxis, limousines, airport transfers, and rental cars.
• Maintain up-to-date knowledge of hotel services, amenities, hours of operation, and local area offerings.
• Ensure guest needs are met in a timely and efficient manner, resolving issues or complaints diplomatically.
• Liaise with internal departments (housekeeping, bell desk, room service, etc.) to fulfill guest requests.
• Maintain records of guest preferences and history to provide personalized service for repeat visitors.
• Monitor and respond to guest inquiries via phone, email, or in person.
• Uphold all company policies, procedures, and brand standards.
  
  

WHAT WE NEED FROM YOU:

• High school diploma or equivalent required; hospitality or tourism degree preferred.
• Minimum 1 year of experience in customer service, hospitality, or a similar concierge/front desk role.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Fluent in English; additional languages are a plus.
• Proficient in Microsoft Office and hotel reservation or concierge software (e.g., Opera, GoConcierge, etc.).
• Ability to work a flexible schedule including nights, weekends, and holidays.
  
  

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesHospitality

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