Personalized Guest Experience Specialist

2 days ago

Muscat, Muscat, Oman beBeeGuestService Full time 2,000 - 2,500
Concierge Agent Role

We are seeking a skilled and professional Concierge Agent to provide exceptional guest service by offering information, recommendations, and assistance with all aspects of their stay.

  • Greet guests warmly and professionally upon arrival and throughout their stay.
  • Provide personalized recommendations for dining, entertainment, local attractions, and transportation.
  • Make reservations for restaurants, tours, shows, spa treatments, and other activities.
  • Assist guests with special requests such as flower arrangements, gift purchases, or event planning.
  • Coordinate transportation services including taxis, limousines, airport transfers, and rental cars.
  • Maintain up-to-date knowledge of hotel services, amenities, hours of operation, and local area offerings.
  • Ensure guest needs are met in a timely and efficient manner, resolving issues or complaints diplomatically.
  • Liaise with internal departments (housekeeping, bell desk, room service, etc.) to fulfill guest requests.
  • Maintain records of guest preferences and history to provide personalized service for repeat visitors.
  • Monitor and respond to guest inquiries via phone, email, or in person.
Requirements:
  • A high school diploma or equivalent is required; a hospitality or tourism degree is preferred.
  • A minimum of 1 year of experience in customer service, hospitality, or a similar concierge/front desk role is required.
  • Excellent verbal and written communication skills are essential.
  • A professional appearance and demeanor are expected.
  • Strong organizational and multitasking abilities are necessary.
  • Fluent English language skills are required; additional languages are a plus.
  • Proficiency in Microsoft Office and hotel reservation or concierge software is expected.
  • The ability to work a flexible schedule including nights, weekends, and holidays is required.
Benefits:

We offer a competitive salary, a wide range of benefits, and opportunities for career growth and development.

Our team is dedicated to providing exceptional service to our guests, and we are looking for individuals who share our commitment to excellence.

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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