Senior Infrastructure Specialist

ROLE OBJECTIVE

The Redhat Senior Specialist focuses on exploring, implementing, and maintaining Infrastructure and systems solutions within the organization and customers' promises. Identifies appropriate Infrastructure and systems solutions that support ODP's business processes, estimating costs and timelines, and the subsequent oversight of projects that implement or enhance those solutions.

The Senior Specialist Infrastructure (Red Hat) is a technical leadership role responsible for evaluation, recommendation, design, implementation, and ongoing support of the computer infrastructure services, and to ensure high availability, redundancy, recoverability, and capacity. The Senior Specialist Infrastructure (Red Hat) is expected to maintain, and develop in depth knowledge in multiple technical areas but not limited to Operating systems (RHEL), Clustering Technologies, Virtualization (Red Hat Enterprise Virtualization), Automation – Foreman, Puppet and Ansible, Private and public clouds (Open Shift and Open Stack), Storage (NAS, SAN, NFS, CIFS, GPFS), Red Hat Satellite 5.x and 6.x, Cisco UCS, etc.…

The Senior Infrastructure specialist will assist with the implementation, monitoring, and support of the on-premises and cloud infrastructure solutions. As a primary technical resource for Infrastructure Solutions, the engineer will be responsible for the setup and repair of ODP and customers' infrastructure, including the monitoring and diagnosis of Infrastructure performance, and resolution of Infrastructure-based incidents and requests reported by the operation team, especially complex incidents requiring research and diagnostics.

This role will report to the Professional Service Lead and is an individual contributor

RESPONSIBILITIES

• Support Red Hat Enterprise Linux platform, ensuring all standards are maintained and cooperating on infrastructure optimization and automation.
• Installation, configuration, and administration of Red Hat environments, including cluster configuration, management, and troubleshooting.
• Performance tuning and storage optimization on Red Hat OS, with upgrades and satellite server configuration.
• Configure and manage enterprise data protection products like NBU, TSM, and Veeam.
• Participate in resource estimation and scheduling to meet customer needs.
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• Use software tools to capture and analyze data for performance improvement recommendations.
• Devise and oversee test plans to isolate performance limitations and deploy software applications for testing.
• Support RHEL-based multi-node clusters and provide daily support for on-premise and off-premise cloud technologies.
• Assist with the administration, troubleshooting, and maintenance of Cisco UCS, RHEV/KVM, and Docker virtualization infrastructure.
• Support private and public cloud environments such as OpenStack and OpenShift, ensuring high availability and automation.
• Monitor supported environments for alerts and document procedures for their use and management
• Provide day-to-day L2 and L3 operational support, including responding to incidents, troubleshooting, and executing corrective action.
• Ensure effective security, operation, and peak performance of UNIX/Linux servers and virtualization management environments.
• Assist with hardware maintenance and lifecycle planning
• Design, install, configure, and manage Red Hat OpenStack clusters in enterprise environments
• Automate OpenStack lifecycle operations using Ansible, Heat, or Director (TripleO)
• Monitor and maintain cloud services such as Nova, Neutron, Glance, Cinder, Keystone, Swift, and Horizon
• Develop custom images, flavors, and templates for VM provisioning
• Implement role-based access control (RBAC), quotas, and service policies
• Troubleshoot and resolve OpenStack service, network, and compute node issues
• Manage integration with storage (Ceph, NFS) and identity providers (LDAP, Keystone Federation)
• Collaborate with DevOps, Security, and Application teams to support cloud-native workloads
• Maintain operational documentation, runbooks, and disaster recovery plans
• Support upgrades and patching of OpenStack components

ROLE SPECIFICATIONS

Qualification

• Bachelor's Degree in Computer Science (CS), Information Systems Management (ISM), Information Technology (IT)

Certification

• Red Hat Enterprise Linux Certification
• MCSE and VMware certifications are desirable

Experience

• Experience of 7+ years in IT Infrastructure Service Operations of Redhat OS, Virtualization and micro services

Skills

• 3–7 years of experience with Linux systems administration (preferably RHEL/CentOS)
• 2–5 years of hands-on experience with Red Hat OpenStack Platform (10+ preferred)
• Proficiency with OpenStack services (Nova, Neutron, Keystone, Glance, Heat, etc.)
• Strong scripting and automation experience (Bash, Python, Ansible)
• Experience with OpenStack deployment tools (Director/TripleO, Packstack, etc.)
• Solid understanding of virtualization (KVM/libvirt) and networking (VXLAN, VLAN, SDN)
• Familiarity with Ceph or similar distributed storage platforms
• Working knowledge of Git, CI/CD pipelines, and API integration
• Strong troubleshooting and performance tuning skills