IT Lead

4 weeks ago

Muscat, Muscat, Oman Jumeirah Full time
About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat's breathtaking nature, with mountains meeting the sea at the resort's doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.

Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge

About The Job

An opportunity has arisen for an IT Lead – Business Unit to join our Team in Jumeirah Muscat Bay. The main duties and responsibilities of this role
  • As a senior leader, you will play a crucial role in driving digital transformation and change within the assigned SBUs - inspiring innovation and efficiencies and helping to transform digitally the Technology capability into a strategic engine of the business.
  • Lead Customer Experience, Operational Excellence, and Digital Channels portfolios using Agile methodologies for predictable, high-quality delivery and continuous improvement.
  • Develop and implement property-specific IT plans aligned with Group IT strategy, ensuring SLA adherence and quality controls.
  • Manage the property's IT deliveries by swiftly resolving impediments and adapting to changes effectively.
  • Collaborate with Group IT to integrate hotel systems, cybersecurity, and enterprise architecture initiatives within the property.
  • Facilitate issue resolution and risk management, escalating as necessary to advisory committees.
  • Ensure compliance with IT standards, operational processes, security protocols, and data protection policies.
  • Enhance end-user and customer support, striving for optimal service availability and uptime.
  • Improve Wi-Fi connectivity across Jumeirah properties to meet high standards of service.
  • Implement cloud strategies to streamline IT infrastructure management at the property level.
  • Evangelize digital adoption internally and externally, prioritize customer experience, identify disruptive trends, and drive innovation culture through training and coaching.

About You
  • Bachelor's degree in information technology, Computer Science or equivalent from an accredited and renowned University.
  • Microsoft Certified Professional (MCP) or equivalent professional certification. Desirable
  • Extensive knowledge of Microsoft Software technologies and platforms
  • Robust Analytical and Strategic Planning and Execution Skills
  • Exposure to Scrum and Kanban, CX, Agility and Design Thinking
  • 8 years of experience in IT Hospitality within the luxury industry.
  • Adaptability and appreciation of cultural diversity
  • Experience in a federated structure with matrixed leadership responsibilities.
  • Creative decision making and problem-solving skills

About The Benefits

We offer an attractive tax-free salary, paid in Omani Rials (OMR), the local currency of Oman. In addition, we provide generous Food & Beverage discounts, reduced hotel rates across our global properties, an excellent leave and healthcare package, life insurance, performance-based incentives, and a range of other employee benefits. This makes the role highly appealing to top performers and to anyone seeking a rewarding career with one of the most luxurious brands in the hospitality industry.

Primary Location

Oman-Muscat

Job

Jumeirah Job Group

Organization

Jumeirah Muscat Bay [JMBH]

Job Posting

Jun 7, 2025, 7:45:59 PM
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