Concierge - Omani National

1 week ago

Muscat, Muscat, Oman Mandarin Oriental Full time
Concierge

Mandarin Oriental Muscat is looking for a Concierge to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort offering 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa, and an outdoor swimming pool. The hotel features a unique ballroom with spectacular views of the Arabian Sea, along with various banquet and meeting spaces for social and business events.

For those seeking a luxury living experience, an exclusive collection of 155 Residences at Mandarin Oriental combines legendary service, world-class amenities, and sweeping sea or mountain views.

About The Job
  • Create MOWow Moments that surprise and inspire our guests.
  • Liaise with external partners to create unique guest experiences.
  • Know about all cultural, sports, and other activities in Muscat and surroundings.
  • Perform duties of all functions within the Concierge Desk, including check-in, check-out, credit card handling, complaint resolution, guest relation tasks.
  • Be the first point of contact for guest relations and services.
  • Assist in billing and invoice preparation.
  • Prepare reports according to MOHG standards.
  • Uphold standards such as LQE, CQE, and Forbes 5-star, always driving service excellence.
  • Support operational presence at the Concierge Desk during designated shifts.
  • Act as an ambassador of the hotel, engaging actively with guests and colleagues.
  • Follow standards, policies, and rules related to quality, sustainability, and FLHSS of the Rooms Division.
  • Develop and support Trainees, Interns, and the Bell team members.
  • Handle and update Guest360 and Fans of MO profile data.
  • Promote our Fans of MO guest recognition program.
  • Maintain high standards of personal hygiene, behavior, and grooming.
  • Handle guest complaints tactfully and escalate when necessary.
  • Coordinate teamwork with other departments.
  • Stay informed about regional activities and memorize relevant details.
  • Research new restaurants to recommend to guests.
Our commitment to you
  • Learning & Development: We craft unique programs to support your growth at every career stage.
  • MOstay: Enjoy complimentary nights and attractive rates worldwide as part of our #MOfamily.
  • Health & Colleague Wellness: We offer health benefits and wellness programs to support your wellbeing.
  • Retirement Plans: We provide various retirement plans based on your service length and role.

We're Fans. Are you?

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