Concierge - Omani National

4 weeks ago

Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

Concierge

Mandarin Oriental Muscat is looking for a Concierge to join our Front Office team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom with spectacular views of the Arabian Sea, as well as various banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience, an exclusive collection of 155 Residences at Mandarin Oriental combines legendary service, world-class amenities, and sweeping sea or mountain views.

About the job

  • Creates memorable moments that surprise and inspire our guests.
  • Collaborates with external partners to craft unique experiences for guests.
  • Knows about all cultural, sports, and other activities in Muscat and surroundings.
  • Performs all functions within the Concierge Desk, including check-in, check-out, credit card handling, complaint resolution, guest relations, and correspondence.
  • Acts as the first point of contact for guest relations and services.
  • Assists with billing and invoice preparation.
  • Prepares reports according to MOHG standards.
  • Upholds all standards such as LQE, CQE, Forbes 5-star, and drives service excellence.
  • Supports operational shifts at the Concierge Desk and assists the team.
  • Acts as an ambassador of the hotel, engaging actively with guests and colleagues.
  • Follows all applicable standards, policies, and rules related to quality, sustainability, and FLHSS of the Rooms Division.
  • Develops and supports trainees, interns, and team members.
  • Handles and updates Guest360 and Fans of MO profile data.
  • Promotes the Fans of MO guest recognition program to guests.
  • Maintains high standards of personal hygiene, behavior, and grooming.
  • Handles guest complaints tactfully and escalates appropriately.
  • Coordinates with other departments to ensure teamwork.
  • Stays informed about regional activities and memorizes relevant information.
  • Researches new restaurants to recommend to guests.

Our commitment to you

  • Learning & Development: We provide tailored learning programs to support your career growth.
  • MOstay: Enjoy complimentary nights and attractive rates at our properties worldwide.
  • Health & Colleague Wellness: We offer health benefits and wellness programs to support your wellbeing.
  • Retirement Plans: We provide various retirement plans based on your role and tenure.

We're Fans. Are you?

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