Concierge - Omani National

3 days ago

Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

Concierge

Mandarin Oriental Muscat is looking for a Concierge to join our Front Office team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom with spectacular views of the Arabian Sea, as well as various banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience, an exclusive collection of 155 Residences at Mandarin Oriental combines legendary service, world-class amenities, and sweeping sea or mountain views.

About the job

  • Creates memorable moments that surprise and inspire our guests.
  • Collaborates with external partners to craft unique experiences for guests.
  • Knows about all cultural, sports, and other activities in Muscat and surroundings.
  • Performs all functions within the Concierge Desk, including check-in, check-out, credit card handling, complaint resolution, guest relations, and correspondence.
  • Acts as the first point of contact for guest relations and services.
  • Assists with billing and invoice preparation.
  • Prepares reports according to MOHG standards.
  • Upholds all standards such as LQE, CQE, Forbes 5-star, and drives service excellence.
  • Supports operational shifts at the Concierge Desk and assists the team.
  • Acts as an ambassador of the hotel, engaging actively with guests and colleagues.
  • Follows all applicable standards, policies, and rules related to quality, sustainability, and FLHSS of the Rooms Division.
  • Develops and supports trainees, interns, and team members.
  • Handles and updates Guest360 and Fans of MO profile data.
  • Promotes the Fans of MO guest recognition program to guests.
  • Maintains high standards of personal hygiene, behavior, and grooming.
  • Handles guest complaints tactfully and escalates appropriately.
  • Coordinates with other departments to ensure teamwork.
  • Stays informed about regional activities and memorizes relevant information.
  • Researches new restaurants to recommend to guests.

Our commitment to you

  • Learning & Development: We provide tailored learning programs to support your career growth.
  • MOstay: Enjoy complimentary nights and attractive rates at our properties worldwide.
  • Health & Colleague Wellness: We offer health benefits and wellness programs to support your wellbeing.
  • Retirement Plans: We provide various retirement plans based on your role and tenure.

We're Fans. Are you?

#J-18808-Ljbffr

  • Concierge - Omani National

    10 hours ago

    Muscat, Muscat, Oman Mandarin Oriental Full time

    ConciergeMandarin Oriental Muscat is looking for a Concierge to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and...

  • Concierge Supervisor

    3 days ago

    Muscat, Muscat, Oman IHG Hotels & Resorts Full time 4,000 - 6,000 per year

    Concierge SupervisorHotel Brand: vocoLocation: Oman, MuscatHotel: Muscat Al Mouj (MCTAL), Plot 595, Phase 1, Street 6,, Al MoujJob number: 149167We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As part of the global...

  • Production Process Controller Omani National

    3 days ago

    Muscat, Muscat, Oman National Paints LLC Full time 3,000 - 5,000 per year

    Production Process ControllerSummaryWe are looking for an Omani Production Process Controller responsible to monitor physically (in-person) the production process and ensure that all materials are used properly, quantities are as per the formulation and standard procedures are followed to manufacture quality products. Ensure that the daily operational plan...

  • Concierge Agent

    3 days ago

    Muscat, Muscat, Oman IHG Hotels & Resorts Full time 3,000 - 5,000 per year

    Concierge AgentHotel Brand: vocoLocation: Oman, MuscatHotel: Muscat Al Mouj (MCTAL), Plot 595, Phase 1, Street 6,, Al MoujJob number: 150114We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As part of the global IHG...

  • OMANI NATIONALS

    1 week ago

    Muscat, Muscat, Oman CXG Full time

    OverviewCXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to...

  • OMANI NATIONALS

    5 days ago

    Muscat, Muscat, Oman CXG Full time

    OverviewCXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to...

  • Security & Risk Manager (Omani National)

    3 days ago

    Muscat, Muscat, Oman IHG Hotels & Resorts Full time 90,000 - 120,000 per year

    Security & Risk Manager (Omani National)Hotel Brand: vocoLocation: Oman, MuscatHotel: Muscat Al Mouj (MCTAL), Plot 595, Phase 1, Street 6,, Al MoujJob number: 149143We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As...

  • Procurement & Sales Manager (Building Materials Shop)

    3 days ago

    Muscat, Muscat, Oman National United Full time 90,000 - 120,000 per year

    About UsNational United Co. LLC is a leading provider of construction and infrastructure services in Oman. With expertise in telecom civil works, FTTH, network tower construction, wastewater connections, tank cleaning & maintenance, turnkey commercial & residential building projects, and the supply of industrial, electrical, and building materials, we are...

  • Omani National Litigation Lawyer

    3 days ago

    Muscat, Muscat, Oman IDEX Consulting Ltd Full time 104,000 - 130,878 per year

    The Litigation practice at this International law firm based in Muscat undertakes large scale, complex commercial Litigation matters, working on cross-jurisdictional disputes. Their practice areas includes competition, Financial and general complex commercial litigation.The firm is expanding their Litigation team, as such are looking to hire an additional...

  • Forklift Operator

    3 days ago

    Muscat, Muscat, Oman National Paints LLC Full time 5,000 - 10,000 per year

    Forklift Operator - Omani Nationals OnlyPosition: Forklift OperatorLocation: Rusayl Industrial AreaCompany: Paint ManufacturerWe are looking for Omanis Forklift Drivers. Candidates should have a valid forklift operator license, proven experience operating forklifts and handling materials, a strong safety record, and job responsibility. The position also...