Telephone Operator

1 week ago

Fujayrah, Oman Nour Arjaan by Rotana Full time
Job Description

We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator, you are responsible for handling every phone call with importance to provide a professional and customer-focused response to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:
  • Receive each guest call in a professional and friendly manner
  • Maintain effective communication with all related departments to ensure smooth service delivery
  • Handle every query in a polite and courteous manner and exceed guest expectations
  • Ensure guests are greeted by name upon calling as per the Rotana Standard
  • Maintain an up-to-date knowledge of the hotel and local services
  • Maintain an awareness of guest profiles through the Opera guest profile system
  • Complete management's long-distance call vouchers and record them on the traffic sheet
  • Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
  • Take messages for guests and management as per the required standard
Skills

Education, Qualifications & Experiences

You should ideally have a diploma/degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essential. Being computer literate and having previous experience with Opera are advantages.

Knowledge & Competencies

The ideal candidate will be customer-driven and possess an extremely proactive and 'switched on' personality with an outgoing and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, thriving while working with a multi-cultural team and guests alike, while possessing the following additional competencies:
  • Understanding the Job
  • Taking Responsibility
  • Recognizing Differences
  • Customer Focus
  • Adaptability
  • Teamwork
#J-18808-Ljbffr

  • Telephone Operator

    2 weeks ago

    Fujayrah, Oman Fujairah Rotana Resort & Spa Full time

    Job DescriptionWe are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.As a Telephone Operator, you are responsible for handling every phone call with importance to provide a professional and customer-focused response to our guests, ensuring their stay will become a memorable experience. Your...

  • Switchboard Operator

    1 week ago

    Fujayrah, Oman Nour Arjaan by Rotana Full time

    About UsNour Arjaan by Rotana is a luxury hotel offering exceptional service and amenities. We are committed to providing our guests with an unforgettable experience and strive to create a warm and welcoming atmosphere for all our visitors.We are looking for a talented and enthusiastic Telephone Operator to join our Front Office team, who shares our passion...

  • Telephone Support Specialist

    2 weeks ago

    Fujayrah, Oman Fujairah Rotana Resort & Spa Full time

    Job SummaryFujairah Rotana Resort & Spa is seeking a skilled Guest Services Coordinator to join our team. As a key member of our Front Office, you will be responsible for handling every phone call with importance, providing a professional and customer-focused response to our guests.Key Responsibilities:Answer phone calls in a professional and friendly...

  • Customer Service Representative

    1 week ago

    Fujayrah, Oman Nour Arjaan by Rotana Full time

    Job OverviewNour Arjaan by Rotana is seeking a skilled and friendly Telephone Operator to join our Front Office team. As a key member of our operations, you will be responsible for handling every phone call with importance, providing a professional and customer-focused response to our guests.This role requires excellent communication skills, both written and...

  • Customer Service Representative

    2 weeks ago

    Fujayrah, Oman Fujairah Rotana Resort & Spa Full time

    About This OpportunityFujairah Rotana Resort & Spa is seeking a skilled Telephone Operator to join our team. As a key member of our Front Office, you will be responsible for handling every phone call with importance, providing a professional and customer-focused response to our guests.Key Responsibilities:Receive every guest call in a professional and...

  • Guest Services Coordinator

    2 weeks ago

    Fujayrah, Oman Fujairah Rotana Resort & Spa Full time

    About Our Ideal CandidateWe are seeking a highly motivated and customer-focused individual to join our team as a Telephone Support Specialist. As a key member of our Front Office, you will be responsible for handling every phone call with importance, providing a professional and customer-focused response to our guests.Key Responsibilities:Receive every guest...