Telephone Support Specialist

2 weeks ago

Fujayrah, Oman Fujairah Rotana Resort & Spa Full time
Job Summary

Fujairah Rotana Resort & Spa is seeking a skilled Guest Services Coordinator to join our team. As a key member of our Front Office, you will be responsible for handling every phone call with importance, providing a professional and customer-focused response to our guests.

Key Responsibilities:
  1. Answer phone calls in a professional and friendly manner.
  2. Maintain effective communication with all related departments.
  3. Handle every query in a polite and courteous manner.
  4. Ensure guests are greeted by name upon calling.
  5. Maintain an up-to-date knowledge of the hotel and local services.
  6. Maintain an awareness of guest profiles through the Opera guest profile system.
  7. Complete management's long-distance call vouchers and record them on the traffic sheet.
  8. Maintain the guest wake-up call sheet and deliver calls accordingly.
  9. Ensure the proper operation of the switchboard.
Requirements:
  • Diploma or degree in hospitality or a related field.
  • Excellent written and verbal English communication skills.
  • Computer literacy and experience with Opera are advantageous.
Benefits:

A competitive salary package, opportunities for growth and development, and a dynamic work environment that fosters collaboration and innovation.

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