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IT Assistant

4 weeks ago

Muscat, Muscat, Oman Netaq Tech Full time

Job Announcement:

Netaq Tech, based in Muscat, is looking for a qualified IT Assistant with the following qualifications:

  1. Installation, troubleshooting, and upgrading of standard software and IT and telephony hardware.
  2. Strong expertise in operating systems, including Windows and Mac.
  3. Managing and maintaining multi-function printers efficiently.
  4. Proficiency in MS Office and Office 365 troubleshooting and management.
  5. Daily ticket registration, resolution, and updates in the IT support system.
  6. Hands-on experience with antivirus solutions and ensuring endpoint security.
  7. Basic networking skills, including cabling, crimping, and tracing; N+ or similar certification is preferred.
  8. Familiarity with Switches, Routers, and Firewalls for basic configuration and troubleshooting.
  9. Routine management and cleansing of user accounts to ensure compliance and security.
  10. Regular supervision and maintenance of Main Distribution Frames (MDF) and Intermediate Distribution Frames (IDF).
  11. Coordination with ISPs and vendors for support and troubleshooting issues as needed.
  12. Knowledge of data backup strategies, including VM image backup and recovery processes.
  13. Keeping inventory of IT assets, including software licenses and hardware.
  14. Documentation of all processes, updates, changes, and credentials with respect to IT in MPH.
  15. Experience with remote support tools for remote support.
  16. Immediate escalation of issues to IT department manager if the issue is beyond the capabilities of the onsite staff.
  17. Quick response times to calls, a humble attitude, team player mindset, and openness to suggestions.
  18. 1st & 2nd Level Support.

Additional Requirement:

Basics to mid-level support for servers, network devices, and firewall configuration and troubleshooting as part of the contract when required, especially with domain knowledge of HP Aruba (Core + WIFI controller), Cisco-Linksys-Alcatel switches, Fortigate, Windows Servers, SQL Management Servers, Dahua and Hikvision CCTV, Sangfor HCI, Netapp Storage, Unify PBX.

Qualifications:

  1. Diploma or undergraduate degree in IT or a related field.
  2. Relevant certifications from recognized vendors (e.g., Microsoft, Cisco, CompTIA).

Work Experience:

2 to 3 years of experience in IT support or a related role.

Work Timing and Location:

  1. 9-hour shifts, with on-call availability (24x7 support).
  2. Staff (3x IT)
  3. One Staff to stay on-site at a Hospital, Muscat.
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