Maintenance Technician

3 weeks ago

Muscat, Muscat, Oman Americana Restaurants Full time

Job Purpose

The Maintenance Technician is responsible for carrying out Corrective, Reactive, and Planned Preventive Maintenance of Assets in all Restaurants, Offices, and Commissaries owned or leased by Americana in Oman. He will oversee Hard & Soft services, including MEP, Kitchen Equipment, Hood Servicing (Monitoring), Refrigeration, and Fire Protection Systems (Monitoring), to ensure all locations occupied by Americana Group are efficiently maintained in a cost-effective manner while implementing Americana Standards & Values.

Essential Skillsets/Prerequisites

  • Proven experience as a Kitchen Equipment Technician or similar role in a commercial kitchen environment, preferably with previous experience in QSR or Hotel industry.
  • Extensive knowledge of various types of kitchen equipment, including fryers, ovens, broilers, grills, refrigerators, dishwashers, and ventilation systems, along with their components, functions, and maintenance requirements.
  • Experience with Refrigeration maintenance.

Key Responsibilities

  • Reactive Complaint / PPM: Response Time: As per SLA (4, 12, 72 hours). Spares Gathering: within 24 hours. Work Quality: As per Americana Standard. Monitoring PO Jobs: As per PO terms, Mall/Brand Coordination.
  • Planned Preventive Maintenance: Monitor (external vendor) and/or perform Planned Preventive Maintenance.
  • Corrective Maintenance: Visit each store at least once monthly and conduct store inspections.
  • Cost Saving: Minimize jobs from External Vendors by rectifying them himself. Ensure spares are not replaced unless necessary. Advise supervisor regarding major repairs/changes required.
  • Growth and Customer Focus: Work towards improving customer satisfaction in daily tasks.
  • Personal Growth: Improve skills & efficiency by attending courses.

Qualification & Experience

Education:

  • Technical Diploma preferred.

Experience:

  • 2-5 years in restaurant and general maintenance.
  • Strong hands-on experience with Kitchen Equipment, Refrigeration, and MEP, along with a good knowledge of the Oman market regarding parts availability, authority regulations, and malls/landlord requirements.
  • Experience in maintenance of Cold Rooms and AC will be an added advantage.

Skills and Abilities:

  • IT Skills: Good knowledge of using Field Management System, MS Office skills, and ability to use phone/computer.
  • Language Skills: Must be able to communicate in English; Arabic is a plus with good written and oral capabilities.
  • Valid Oman Driving License is a must.
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