Maintenance Technician

3 days ago

Muscat, Muscat, Oman beBee Careers Full time

KONE Service Engineer Opportunity in Muscat - Oman

Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, we emphasize cultivating a superior workplace through outstanding people practices. We inspire high standards of quality and efficiency, and foster an environment that promotes collaboration, diversity, growth, and well-being.

We are embarking on an exciting growth phase, expanding our direct presence in seven regions. As a dynamic and enthusiastic Maintenance Technician, you will play a key role in planning, managing, and overseeing the contracted scope of work, ensuring the safe, high-quality, and efficient installation of elevator solutions in line with the agreed schedule.

Key Responsibilities:

  • Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance.
  • Resolving customer service quality complaints and invoicing complaints related to maintenance operations.
  • Delivery of service according to the service contract requirements as per the quality standards and local regulations.
  • Control of field operations costs, callouts, and service repair sales.
  • Managing third-party inspection visits and follow-up actions.
  • Validates the service contract and technical terms with sales.
  • Accountable for planned maintenance scheduling, optimized routing, and performing site audits.
  • Investigating accidents and following company policy on evidence custody and internal reporting.
  • Accountable for the performance of assigned technicians and for their motivation and competence development.

Requirements:

  • Bachelor's degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.
  • A driven and energetic representative with strong analytical skills and the ability to learn quickly.
  • Experience in elevator service operations or service sales is preferred.
  • Fluent in English.
  • Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service.
  • Open to applicants from any location; GCC experience is an advantage but not required.
  • Strong aptitude for understanding and analyzing customer needs to provide customized solutions.

We value the contribution of each individual and encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other, and good performance is recognized. In being a great place to work, we offer a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.

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