Assistant Manager Branch Control

3 weeks ago

Muscat, Muscat, Oman Ahli Bank Full time

SUMMARY OF ROLE

The Assistant Manager, Branch Control is responsible for ensuring operational compliance, risk mitigation, and process efficiency across all bank branches. The role involves conducting branch reviews, ensuring adherence to policies and procedures, supporting audit-related activities, and enhancing operational controls. The incumbent will work closely with branches, compliance, audit, and risk teams to maintain a strong control environment and improve branch operations. Review BPM processes related to the branches and prepare user enhancement request (URF) to Operation team & IT, Work with Operation & IT to conduct User Accepting Test UAT and Implement any changes and roll out to production.

KEY RESPONSIBILITIES

Branch Operational Control & Compliance:

  1. Ensure all branches comply with operational policies, procedures, and regulatory requirements.
  2. Conduct regular and surprise branch visits to assess operational efficiency, compliance, and risk exposure.
  3. Follow up on audit observations, ensuring timely resolution of issues and prevention of recurring findings.
  4. Support branches in identifying and addressing internal control weaknesses.

Risk Management & Fraud Prevention:

  1. Analyze branch risk exposures and implement mitigation strategies.
  2. Investigate fraud cases and operational errors, ensuring corrective actions are implemented.
  3. Ensure cash differences, exceptional transactions, and branch suspense accounts are monitored and controlled.
  4. Conduct root cause analysis on operational lapses and recommend preventive measures.

Process Improvement & Efficiency:

  1. Continuously review and enhance branch operational procedures to improve efficiency and compliance.
  2. Work with IT and Operations teams to automate and streamline key branch processes.
  3. Ensure timely reconciliation of internal accounts, ATMs, and CDMs to maintain financial accuracy.
  4. Monitor and analyze exception reports (e.g., overdrafts, cash differences) to identify and address risks.

Training & Staff Development:

  1. Organize regular training sessions for branch staff on operational best practices, risk management, and compliance.
  2. Support new branch employees with onboarding and operational training.
  3. Establish an operational excellence culture through coaching and mentorship of branch staff.

Branch Performance Monitoring & Reporting:

  1. Develop and maintain branch control dashboards to track compliance, risk, and operational performance.
  2. Provide management with monthly reports on branch control effectiveness, risks, and compliance gaps.
  3. Ensure timely and accurate submission of regulatory and internal compliance reports.
  4. Work closely with internal and external auditors, risk, and compliance teams to ensure smooth audits and regulatory assessments.

EDUCATION & EXPERIENCE REQUIREMENT

  1. Education: Bachelor's degree preferred in Business, Finance, or a related field.
  2. Experience: Minimum 7 years of banking experience, with at least 2 years in branch operations.
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