Guest Relations Executive

Guest Relations Executive

Hotel Brand: Crowne Plaza Hotels & Resorts

Location: Oman, Muscat

Hotel: Muscat OCEC (MSCCP), Madinat Al Irfan, Airport Heights, 113

Job number: 142264

We are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

1. Review arrival lists to welcome guests
2. Attend to special guests (e.g. VIPs) and answer their inquiries
3. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
4. Provide information about amenities, area and venues and promote services
5. Anticipate guest needs and build rapport with customers
6. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
7. Address customer complaints and escalate to Assistant Front Office Manager when needed
8. Record information in the logbook daily
9. Ensure compliance with health and quality standards

1. Proven experience in Guest Relations
2. Familiarity with hospitality industry standards
3. Proficiency in English; knowledge of additional languages is a plus
4. Computer literacy
5. A customer-oriented and professional attitude
6. An outgoing personality
7. Outstanding communication abilities
8. Excellent organizational and time-management skills
9. Diploma or BSc/BA in Hospitality Management is preferred

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Join Crowne Plaza, one of the largest and best-loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure, or a blend of both. We've thoughtfully designed our spaces to encourage, support, and celebrate great connections.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans, not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.