In Room Dining Manager

2 weeks ago

Muscat, Muscat, Oman IHG Hotels & Resorts Full time

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we're preparing to open our doors soon — and we're looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel's culture and guest experience from day one. Whether you're looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

The In-Room Dining Manager is responsible for overseeing the entire in-room dining operation, ensuring exceptional service delivery to guests in their rooms. This includes managing a team of order takers, servers, and support staff, ensuring timely and accurate order delivery, maintaining high standards of food quality and presentation, and achieving guest satisfaction in line with the hotel's brand and service standards.

YOUR DAY-TO-DAY:

  • Manage day-to-day operations of the in-room dining department, including breakfast, lunch, dinner, and overnight service.
  • Ensure timely, accurate, and courteous delivery of food and beverages to guest rooms.
  • Supervise, train, and evaluate in-room dining staff to uphold service excellence.
  • Develop and implement service procedures, ensuring consistency and efficiency.
  • Work with the culinary team to design and update the in-room dining menu based on guest preferences and seasonal trends.
  • Monitor guest feedback and respond to concerns or complaints promptly and professionally.
  • Maintain cleanliness, organization, and hygiene of in-room dining workstations and pantries.
  • Manage inventory, supplies, and operating equipment to ensure service readiness.
  • Ensure compliance with all food safety and hygiene regulations.
  • Collaborate with other departments, such as housekeeping and front office, to enhance the guest experience.
  • Analyse sales reports, track key performance metrics, and implement strategies to improve profitability and efficiency.

WHAT WE NEED FROM YOU:
  • Degree or diploma in Hospitality Management or a related field.
  • Minimum 3–5 years of experience in food & beverage operations, including at least 1–2 years in a supervisory or managerial role in in-room dining.
  • Excellent knowledge of food & beverage service standards.
  • Strong leadership, organizational, and time-management skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with POS systems and order management tools.
  • Fluency in English is required; other languages (especially Arabic, French, or Mandarin) are an asset.
  • Ability to work flexible hours, including weekends and holidays.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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