Learning and Development Manager

4 days ago

Muscat, Muscat, Oman Minor International Full time

Company Description

Rising above the fairways of the LA VIE Club Golf Course, Tivoli La Vie Muscat Hotel & Residences is a distinctive new address with a western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention & Exhibition Centre.

Job Description

As the Learning and Development Manager at Tivoli La Vie Muscat Hotel & Residences, you will play a pivotal role in shaping the hotel's culture, service standards, and operational excellence from the ground up. Responsible for the development and execution of all training and development programs during the pre-opening phase and post-opening operations, you will ensure our team members are equipped with the skills and values needed to deliver exceptional guest experiences in line with Tivoli's luxury brand standards.

Key Responsibilities:

Pre-Opening Phase:

  • Develop and implement the Pre-Opening Training Plan in alignment with Tivoli brand standards and operational goals.

  • Conduct Training Needs Analysis across departments to determine role-specific training requirements.

  • Coordinate with department heads and the corporate office to schedule and deliver brand immersion, induction, and skills training programs.

  • Design and deliver Train-the-Trainer programs to develop departmental training champions.

  • Support recruitment and onboarding by ensuring all new hires receive consistent and engaging training experiences.

  • Work closely with project teams to integrate L&D strategies with operational timelines.

Post-Opening Phase:

  • Establish a continuous learning culture that supports career growth, retention, and performance excellence.

  • Maintain training records and evaluate the effectiveness of programs using KPIs and feedback.

  • Facilitate soft skills, leadership development, and service excellence workshops.

  • Partner with operational leaders to identify talent gaps and support succession planning.

  • Lead compliance and mandatory training programs (e.g., health & safety, fire safety, brand compliance).

  • Manage performance improvement initiatives and coaching plans when required.

Qualifications

  • Bachelor's degree in Human Resources, Education, Hospitality Management, or related field.

  • Minimum 3–5 years of L&D experience in a luxury hotel environment; pre-opening experience is highly desirable.

  • Strong knowledge of hospitality service standards, training methodologies, and adult learning principles.

  • Excellent presentation, facilitation, and communication skills.

  • Fluency in English is required; Arabic is an advantage.

  • Proficiency in MS Office; experience with Learning Management Systems (LMS) preferred.

  • Ability to work under pressure and adapt to the dynamic demands of a pre-opening project.

Additional Information

  • A unique opportunity to shape the culture and standards of a prestigious new property in Muscat.

  • Competitive salary and benefits in line with industry standards.

  • Career development opportunities within Minor Hotels Group (Tivoli's parent company).

  • A collaborative and forward-thinking working environment.

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