Wellness Manager

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Under the general direction from Alila Hotel and Resorts Policies and Procedure to act on behalf of the Hotel Management to ensure all aspects of the daily operation of spa, fitness, and wellness facilities for Alila Hinu Bay run smoothly and guests are provided with maximum levels of service and satisfaction.

a. Skill

1. Has ability to create the promotion program
2. Has a sense of urgency
3. Has a skill of creating a new treatment
4. Has ability to train team members

b. Knowledge

1. Ability to operate hotel system
2. Has treatment knowledge
3. Develop and present a budget
4. Manages programs within budget constraints

c. Self Image

1. Responds appropriately to customer inquiries, requests or complaints
2. Acts to make things better for the customer
3. Encourages others to work together as a team
4. Develops and uses systems to increase order and ensure that procedures are followed
5. Acts to support learning and development of team members; e.g., provides training, gives task-oriented instruction, directions, coaching and demonstrations, and provides support to increase working effectiveness
6. Gives negative and positive feedback in work performance and behavior for improvement to subordinates
7. Allocates task responsibility in appropriate areas to appropriate individuals
8. Shows tolerance; remains calm and patient in stressful situations
9. Controls own feelings and temper in all situations
10. Responds constructively to problems even under stress
11. Engaging to the guest
12. Acts in a consistent manner
13. Acts to gain confidence and trust from superiors and colleagues
14. Works well with other people
15. Communicates clearly and successfully in English
16. Remembers faces and names easily

The ideal candidate should possess the expertise and passion to:

1. Oversee the comprehensive operation of spa, fitness, and wellness facilities — including bookings, service quality, team scheduling, facility maintenance, and creating an inviting ambiance.
2. Design and deliver innovative wellness programs such as yoga, meditation, aqua fitness, nutritional workshops, and customized wellness packages.
3. Curate unique, signature wellness experiences that reflect the identity of our resort and resonate with our guest demographics.
4. Provide personalized wellness consultations and orientation sessions to enhance guest engagement.
5. Contribute to work on sales and marketing plans and programs, attend weekly sales and marketing meetings.
6. Enforce Hotel and Spa's Standard Policy and Procedures and Core Standards.
7. Review employees' job descriptions and document changes or updates.
8. Conduct quarterly staff reviews and report results to HR and Spa Director.
9. Monitor standard checklists are done daily as per SOP.
10. Conduct daily staff briefings, reviewing the previous day's customer comments and operations points.
11. Coordinate with other departments for promotions and special projects when needed.
12. Assist with journalists and photo shoots. Ensure all branding-related comments and collateral material are passed on by communications manager.
13. Responsible for daily basic spa operations accounting procedures.
14. Responsible for monitoring employee's rules and regulations.
15. Submit monthly operational reports to Spa Director and summary to GM.
16. Maintain a month-to-date sales statistics and activities journal.
17. Plan and execute immersive wellness retreats, themed wellness weekends, and special programs (e.g., mindfulness retreats, detox journeys).
18. Coordinate guest practitioners, visiting experts, and wellness-focused events that enrich the guest experience.

• Minimum 4-7 years in a similar role; prior experience in a 5-star hotel is essential;
• Experience in the Middle East and hotel pre-opening is an advantage.
• Strong computer literacy is a must.
• Excellent customer service skills with the ability to understand guest needs independently; clear verbal and written communication in English.
• Capable of conducting personal training sessions and creating membership programs.
• Detail-oriented, well-organized, and able to multitask effectively.