Customer Service Clerk

6 days ago

Muscat, Muscat, Oman Superpower technologies LLC Full time
Responsibilities
  • Facilitate effective communication and coordination between the customer service department and other internal departments.
  • Handle, resolve, and document customer inquiries and complaints in line with company policies and standards.
  • Provide administrative support, including data entry, filing, document preparation, scheduling, visitor reception, and telephone management.
  • Collaborate with internal teams, suppliers, and clients/customers to ensure smooth operations.
  • Report any issues that may impact the company or its customers to the Reporting Manager promptly.
  • Ensure compliance with all company policies and procedures.
  • Take ownership of assigned tasks and deliver responsibilities as agreed with the Reporting Manager.
  • Contribute actively to the efficient and professional operation of the organization.
Skills
  • Proficient in Arabic and English (spoken and written), with strong bilingual communication skills.
  • Strong analytical, interpersonal, organizational, and communication skills.
  • Solid understanding of administrative work and general office operations.
  • Awareness of compliance standards relevant to a customer service team.
  • Minimum of 1 year of experience in a customer service role.
  • Ability to perform effectively under pressure.
  • Proficiency in computer usage and office software.

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