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Customer Service

2 weeks ago

Muscat, Muscat, Oman Qpay Full time 6,000 - 12,000 per year

Customer Service Responsibilities

  • Respond promptly and professionally to customer inquiries via email, chat, and phone.
  • Manage call Center
  • Resolve product or service problems by clarifying the customer's complaint, identifying the cause, and determining the best solution.
  • Guide customers through the BNPL platform features, onboarding process, and payment schedules.
  • Escalate complex or sensitive issues to relevant departments when needed and follow up to ensure resolution.
  • Document all customer interactions and feedback accurately in the CRM system.
  • Collaborate with cross-functional teams (Product, Risk, Collections) to improve customer experience.
  • Contribute to the development of support resources such as FAQs, help articles, and automated replies.
  • Assist in identifying trends in customer feedback to inform product improvements and process changes.
  • Maintain a high level of empathy, patience, and professionalism at all times, especially when handling disputes or complaints.