Monitoring Specialist

4 weeks ago

Muscat, Muscat, Oman Infoline Full time

Job Title: Monitoring & Incidents Analyst

Type of contract: One year extendable

Main Role (Overall Accountability)

Our client is seeking a Command Centre Monitoring & Incidents Analyst to operate within the bank's 24/7 command center. The role involves end-to-end monitoring of all IT services using relevant tools, and working as part of a team responsible for the operation of the command center, including shift work as per the schedule.

Overall Responsibilities
  1. Perform 24x7 command center duties, ensuring monitoring tools are operational without interruption.
  2. Monitor critical systems, handle service requests, and manage escalations and reporting.
  3. Coordinate with onsite technical teams for system inspections, emergency repairs, and management to maintain high uptime.
  4. Escalate and report system abnormalities appropriately.
  5. Conduct handovers with detailed reports and summaries.
  6. Provide incident details for reports within SLA.
  7. Assist with historical data logs and incident management, including major incident assessment and resolution.
  8. Manage notifications, escalations, and recovery plans, and collaborate with application owners.
  9. Update management and stakeholders on incident status until resolution.
  10. Participate in post-incident analysis and track improvement actions.
  11. Generate incident trend reports and collaborate with internal teams throughout incident lifecycle.
  12. Coordinate with vendors and support teams, manage crisis calls, classify incidents by priority, and ensure swift resolution.
  13. Maintain detailed incident records, generate performance reports, and conduct post-incident reviews.
  14. Update crisis management plans based on lessons learned.
  15. Act as primary contact for major incidents, ensure proper logging, and communicate progress to line managers.
  16. Implement corrective and preventive actions and ensure compliance with standards.
  17. Contribute ideas for team effectiveness and support continuous improvement.
Specific Responsibilities
  1. System Maintenance: Analyze issues thoroughly and recommend solutions with application custodians.
  2. System Enhancements: Use bank methodologies for improvements and research emerging technologies.
  3. Projects: Support digital transformation and monitoring system projects.
Educational & Personnel Specifications
  • Bachelor's degree in IT or related field.
  • Minimum 3 years' experience in Incident or Problem Management in an IT operations environment.
  • Experience with performance monitoring and observability tools (Dynatrace, Riverbed NPM, SolarWinds, Grafana, etc.).
  • Knowledge of performance tools, IT fields, and programming languages.
  • SRE certification is a plus.
  • Understanding of current market trends and technologies.
  • Excellent presentation, communication, and interpersonal skills.
  • Experience in banking industry is advantageous.
  • Knowledge of database management and SQL, system design, SDLC, and documentation.
#J-18808-Ljbffr

  • Monitoring Specialist

    3 weeks ago

    Muscat, Muscat, Oman Infoline Full time

    Job Title: Monitoring & Incidents AnalystType of contract: One year extendableMain Role (Overall Accountability)Our client is seeking a Command Centre Monitoring & Incidents Analyst to operate within the bank's 24/7 command center. The command center is responsible for end-to-end monitoring and observation of all IT services using relevant monitoring and...

  • IT Service Monitoring Specialist

    2 days ago

    Muscat, Muscat, Oman beBee Careers Full time

    Job Summary:This role involves overseeing the 24/7 IT service command centre to ensure seamless functionality of monitoring and observability tools.

  • Enterprise Application Monitoring Specialist

    1 week ago

    Muscat, Muscat, Oman beBee Careers Full time

    About the RoleThis role requires a highly experienced Dynatrace Technical Administrator to design, deploy, and manage Dynatrace monitoring solutions for enterprise-level applications. The ideal candidate will have expertise in architecting Dynatrace SaaS solutions, deploying agents, and configuring monitoring solutions for application and infrastructure...

  • Advanced Performance Monitoring Specialist

    2 days ago

    Muscat, Muscat, Oman beBee Careers Full time

    Senior Dynatrace Technical AdministratorWe are seeking a highly skilled Senior Dynatrace Technical Administrator to join our team in the Banking Domain for our client in Oman.About the RoleThis is an urgent requirement for a senior-level technical administrator with expertise in administering Dynatrace for enterprise-level applications. The successful...

  • IT Service Specialist

    1 week ago

    Muscat, Muscat, Oman beBee Careers Full time

    Incident Management SpecialistThe role of Incident Management Specialist involves a high level of responsibility and accountability for ensuring the smooth operation of IT services.The primary focus of this position is to identify, report, and resolve incidents in a timely and efficient manner. This requires strong analytical skills, attention to detail, and...

  • Cost Optimization Specialist

    1 week ago

    Muscat, Muscat, Oman beBee Careers Full time

    **Cost Optimization Specialist**This specialist role focuses on identifying opportunities to optimize project costs, ensuring that resources are allocated efficiently and effectively. The successful candidate will have expertise in cost management, including budgeting, forecasting, and analysis.Key ResponsibilitiesCost AnalysisAnalyze and interpret financial...

  • Emergency Medicine Specialist

    1 week ago

    Muscat, Muscat, Oman beBee Careers Full time

    About the JobAs a Specialist in Emergency Medicine, you will be responsible for overseeing patient care, treatment, and recovery in the ER. Your role will involve performing triage on incoming patients, participating in research efforts, and maintaining clinical records.Responsibilities:Performs triage on incoming patients in the ER.Oversees patient care,...

  • Inventory Management Specialist

    2 days ago

    Muscat, Muscat, Oman beBee Careers Full time

    Job Title: Inventory Management Specialist\This is a key role that requires strong leadership and technical skills to develop and advance procedures for inventory management.\The Inventory Management Specialist will be responsible for ensuring the accuracy and availability of information within defined timeframes. This includes developing technical...

  • Specialist - Emergency Medicine ( ER )

    3 weeks ago

    Muscat, Muscat, Oman Domo Ventures W.L.L. Full time

    About the job Specialist - Emergency Medicine (ER)Looking to work as a Specialist in Oman? Here is an opportunity to work with a prestigious client of Domo Ventures in the ER (Emergency Room).Title: Specialist - Emergency MedicineLocation: OmanQualifications:Bachelor's degree in medicineDoctor of Medicine (MD) degree3 to 7 years of internship and clinical...

  • Laser Specialist

    1 week ago

    Muscat, Muscat, Oman beBee Careers Full time

    The role of a Laser Technician involves setting up and operating laser equipment for medical, cosmetic, or industrial procedures. Key responsibilities include assisting physicians or specialists during treatments, calibrating lasers according to specifications, and monitoring output for real-time adjustments.Additionally, this position requires preparing...