IT Service Specialist

3 days ago

Muscat, Muscat, Oman beBee Careers Full time
Incident Management Specialist

The role of Incident Management Specialist involves a high level of responsibility and accountability for ensuring the smooth operation of IT services.

The primary focus of this position is to identify, report, and resolve incidents in a timely and efficient manner. This requires strong analytical skills, attention to detail, and effective communication with stakeholders.

Key Responsibilities:

  • Monitoring and tracking IT service incidents from detection through to resolution
  • Coordinating incident response efforts across teams and departments
  • Communicating with stakeholders, including users, management, and vendors
  • Analyzing incident root causes and developing corrective actions
  • Evaluating and implementing process improvements to reduce incident frequency and impact

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