Desktop Technical Support Engineer

3 weeks ago


Muscat, Muscat, Oman TAT IT Technolgies Full time
We have an urgent requirement for Desktop Technical Support Engineer for our banking client in Oman.

Experience With Deploying Windows OS Images: Must

Support for replacement of old desktops and TFT monitors with new ones, and check/fix faulty hardware issues for the current machines in BCP sites (Old Head office Ruwi and Wadi Kabir).

Record IT assets inventory for reconciliation and coordination with respective IT stakeholders. Daily check the health states of all workstations installed in BCP Sites and ensure they're in working condition.

Provide business user support during DR Drill & Annual Business Continuity activities. Resources should recover the replaced equipment back to the HO IT Store and provide summary reports of available IT equipment in the locations post replacement activity.

Main Role (Overall Accountability)

The purpose of this resource's requirement is to support the replacement of old desktops and TFT monitors with new ones, check/fix faulty hardware issues, and ensure the operational readiness of IT assets.

Principal Accountabilities
  1. Replace storage devices of faulty desktops.
  2. Rebuild Windows OS.
  3. Install necessary software and drivers.
  4. Replace faulty desktops/monitors.
  5. Replace IP phones.
  6. Cable rearrangement and connection of peripheral devices.
  7. Upgrade desktop RAM.
  8. Configure user profiles.
  9. Confirm all connected peripherals are working fine, including user testing.
  10. Record IT assets inventory.
  11. Coordinate with all IT sections on machine reporting status.
  12. Provide technical support for any arising issues.
  13. Coordinate with superiors and IT sections in resolving issues and complaints.
  14. Ensure regular updates on progress are conveyed to superiors.
  15. Ensure high-quality deliverables and work products meet commitments for the schedule on satisfying the bank's user needs.
Personnel Specifications

Must be a graduate in Computer Science, Information Systems, or equivalent IT disciplines.

Experience In The Following Areas
  1. Experience with deploying Windows OS images.
  2. Hands-on experience in troubleshooting & resolving hardware and software problems.
  3. Experience with troubleshooting & resolving various application/software issues on endpoint devices.
  4. Experience with troubleshooting & resolving network-related issues on endpoint devices.
  5. Must work well in a team environment, effectively and efficiently.
The Following Are Desirable Qualifications, Skills, And Certification
  1. Graduate degree.
  2. Good knowledge of computer hardware and software.
  3. Good communication and presentation skills with a strong command of spoken and written English.
  4. Good interpersonal relations with a pleasing personality.
  5. Good analytical, planning, implementation, and time management skills.
  6. Must have an Oman driving license.
  7. Omani resource.
Skills: technical support, software installation, hardware troubleshooting, Windows OS deployment, network troubleshooting, IT asset inventory management, desktop, Windows, TFT, communication skills, user profile configuration.
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